Customer Service Advisor

2 weeks ago


Warwick, United Kingdom SVB Solutions Full time

Customer Service Advisor - Hybrid Working

Warwick, Warwickshire

Basic £20,000 per annum plus £2,000 bonus and benefits

Due to recent internal promotions and restructuring, a well-established business is looking for Customer Service Advisors in Warwick. You will receive an excellent benefits package that includes a bonus scheme, all-inclusive annual events, ad hoc team events,reward and recognition vouchers, free eye test vouchers, employee discount on company products, cycle to work scheme, free 24-hour employee assistance helpline programme, long service awards with vouchers, and free tea & coffee.

If you are looking for a new job that is Monday to Friday 830 am to 5 pm, with no shifts or weekends, and the option of working from home two days per week (WFH)
- once you have completed training - then this could be a great career move They are dedicatedto developing their staff and providing structured training with career development prospects.

As a Customer Service Advisor, your responsibilities will include:

- Documenting all client interactions and tasks immediately and accurately within the relevant CRM systems.
- Managing requests, with timely updates to clients and associated departments.
- Liaising between technical and support departments and clients.
- Providing accurate input for reports and spreadsheets.

We are looking for a Customer Service Advisor who has the following skills and experience:

- Minimum English and Maths grade C or above at GCSE level or equivalent.
- Good interpersonal skills and a positive, enthusiastic manner.
- Ideally previous customer service, concern resolution, contact centre, call centre, administration, office management

On the days you are in the office, you will be based in modern offices with free car parking, located close to A46 and within walking distance of Warwick town centre and Warwick Parkway train station.



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