Customer Service Guru

A 12 month, Fixed Term Contract (FTC) has become available to work as a Customer Service Guru within one of the most exciting industries available. The companies mission is to deliver sustainable energy and move the needle of climate change You will beworking on one of their state of the art, electric forecourts that is powered by 100% sustainable energy

You will assist with onsite day to day activities working in collaboration to deliver exceptional standards, awesome customer experience, and sales optimisation with a genuine commitment to making people happy - guest and team alike.

The site is capable of charging 32 vehicles and also acts as an education centre, providing information about electric vehicles and a retail facility. It has a high quality lounge for customers to use whilst their vehicles are charging

The ambition is to create a space that encourages EV and Non-EV drivers alike to enjoy a premium retail, EV experience and well-being area where they can interact with the environment and community. The opportunity to create a sustainable business modelwhere you can create a hub of likeminded eco lifestyle brands to customers on the move. It is like no other service stations, it is a community space that facilitates an optimal premium convenience retail destination.

This role is for a dynamic, personable, and energetic individual to join the Retail Operations team to help deliver the retail customer experience. Working hours will include early and late shifts across 7 days a week, in line with operational retail hoursof 6am - 10pm.

**Key Responsibilities**:

- Ensuring brand standards and customer service levels are achieved and are of the highest standards
- Drive lead generation into electric vehicle solutions through customer engagement and knowledge of the products
- Attend regular team briefings to stay aligned with all current promotions and products
- Deliver an awesome customer experience of showcasing Electric Cars at the UK’s First Electric Forecourt
- Be knowledgeable and maintain a customer centric environment, which helps demystify the barriers of Electric Cars and provides a space where customers can learn and reflect on the benefits of Electric Cars
- Maximise facility utilisation and drive brand advocacy through membership sign-up
- Use in-store technology on new car leasing processes. Make this process seamless, fast, and enjoyable for customers
- Adhere to all licensing laws
- Work collaboratively to ensure all audits are passed
- Adhere to all company policies, procedures and business ethics codes including anti-bribery policy and Environmental and Quality Management System (compliant with ISO 9001 and 14001)

**Skills/ Experience Required**:

- You must have a minimum of 1 years’ retail or sales experience working within a multi-operator services retail environment or fast paced consumer goods sales environment
- You must be enthusiastic, determined, and passionate about the customer experience with 1st class standards and have the ability to engage with a range of stakeholders both internal and external
- A knowledge of electric vehicles is beneficial, but not essential as full training will be provided. However, a passion for sustainability, renewable energy and putting the planet first is a must.
- Self-driven, focused, results and quality oriented
- Team player, innovative with sound judgement and solutions driven
- Able to approach work with positive energy and integrity
- The ability to foster self-motivation to achieve impeccable service levels
- Cordial and professional with excellent customer facing skills
- Effective communication both verbally and in written form
- Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed.
- Flexible and willing to work a range of early/late shifts, weekends, and bank holidays.

**Company Benefits**:

- 25 days annual leave
- Offers at leading retail partners
- EV leasing discounts for yourself, friends and family
- Contributory Company pension Scheme
- Group Life insurance
- Employee Assistance Program (EAP)
- On-site parking

**Company Culture & Values**:
We pride ourselves in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to 'let our hairdown’.

We aim to work with Awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold.

**Be Awesome**

We aim to delight: 'great’ is our minimum bar

**Positively Charged**

We are positive people who approach life and every task full of healthy energy

**Synergy Seekers**

We have each other’s back, and appreciate that the whole is greater than the sum of its parts

**Legacy Creators**

We strive to deliver positive change through strong ethics and sustainable choices

**Straight Up**

We are open, honest, direct people who accept responsibility and sweep nothing under the carpet

**Risk Mitigators**

We stack the odds in our favour by taking risks we have the ability to influence

**Thought Leaders**

We have the strength and conviction to create a better path, and to follow gut instincts

**Solutions Focussed**

We embrace problems as opportunities and focus our time and energy on solutions