Product Specialist

2 weeks ago

Guildford, United Kingdom Squire Furneaux Guildford - Volvo Cars Full time

We are looking to recruit a Product Specialist for our Volvo retailer in Pirbright near Guildford.

We are looking for a Product Specialist to join our sales team and take pride in helping our customers receive the best possible experience within the retail environment.

We are looking for a dynamic and self-motivated individual with experience in a customer centric role. They will be able to demonstrate a passion for delivering a great customer experience combined with a genuine interest in Volvo Cars, and the tenacity to continue to grow their skills and knowledge.

They will need to form effective working relationships within both sales and aftersales departments as well as customers. Our Team goal is to offer the highest level of customer satisfaction as possible in all areas.

The role is to support customers and the sales team primarily in the following areas:

- Planning, managing and delivering customer handovers for new and used cars.
- Providing customers with specific and relevant information about new and used Volvo cars, accessories and merchandise.
- Planning and performing product presentations to customers on new and used cars.
- Supporting the planning, managing and delivery of test drives.
- Managing retailer product display and accessory merchandising.
- Taking photos and videos of our used cars and ensuring the cars are displayed correctly.

As a Product Specialist, confident communication skills are key - face-to-face, on the phone and online.

The successful applicant will be enrolled on the Volvo Product Specialist certification programme; designed to give all the skills and knowledge needed to deliver the finest Volvo customer experience. This will be a blend of product, systems, and process training including instructor led courses at Volvo Car UK’s Training and Development Centre in Northamptonshire, e-learning and self-study.

And it doesn’t stop there - you will have access to the Volvo Cars Performance Academy to keep your knowledge and skills in tip top condition throughout your career.

Alongside a generous basic salary of £21,000 you can also earn a customer satisfaction bonus that could take your earning up to £23,000 per annum. There will also be the opportunity to earn extra commission through selling Volvo approved accessories. You will also have the use of a company car with a fuel allowance plus 28 days holidays per year (includes bank holidays).

Hours of Work
- Monday - Friday 8.30am - 6.00pm
- Saturday 8.30am - 5.00pm
- Sundays/Bank Holidays 10am - 4pm on a rota basis of one in three.

**You will receive a day off every week in lieu for working Saturday.**

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

Additional pay:

- Commission pay
- Performance bonus

**Benefits**:

- Company car
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Reference ID: Product Specialist

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