Administrative Assistant

2 weeks ago


Nottingham, United Kingdom Windrush Housing Association Full time

Handle inbound/outbound calls within defined service level standards Liaise with maintenance / repairs providers on behalf of customers. Maintain accurate customer records relating to repairs, maintenance, contacts and initial complaints using, microsoft software products and help to ensure that customers receive a first class service. Produce standard reports

Process customer satisfaction surveys and produce timely and accurate reports to help deliver improvements to the customer experience.
Provide all housing services admin support, including lettings, rent accounting, voids, arrears, and tenancy administration.

Provide repairs service administration.
Provide central admin support and office management
Develop effective working relationships with key suppliers, partners and other teams within Ability to ensure that service standards are met whilst also improving efficiency.
Produce timely reports to help deliver improvements to the customer experience.
Perform general clerical duties as requested.

Minute taker, up date website, develop social media and network. Also PA to the exec Team. Must be a problem solver and ability to work on their own.

**Job Types**: Full-time, Part-time, Temporary contract

**Salary**: From £13,569.00 per year

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- NG8 6qh: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in NG8 6qh



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