Client Manager

1 week ago

Wakefield, United Kingdom TALENT SEARCH LIMITED Full time

**Hybrid role - 2 days in the office**

A fantastic opportunity has arisen for an experienced and dedicated senior account manager / account director to join a global communications consultancy and be responsible for a single retirement client (Turnover circa £1.5m) working on dynamic communicationscampaigns.

Proactive accountability for all aspects of day-to-day service, quality and standards, stakeholder relationships, consultancy, problem solving & risk mitigation, commercial profitability and growth, for assigned clients.

**Role and responsibilities**:
Client Delivery:

- Proactively accountable for the whole service and relationship for assigned client, including the quality of all work provided and client satisfaction.
- Senior stakeholder management, consultancy and challenge; including facilitating senior stakeholder meetings, workshops, video conferences and calls.
- Constant collaboration with internal colleagues
- Development and implementation of overarching communication strategy.
- Project and campaign planning and oversight, ensuring alignment to overarching strategy.
- Project-specific accountability and quality (including complex copy accuracy).
- Supporting communication ROI - measurement, learnings, analytics and insights.
- Commercial client profitability, recoverability and growth.
- Problem solving and risk mitigation - client & internal.

Relationships:

- Build strong relationships (internal and external) that enable effective, proactive consulting with the client in relation to their communication challenges and business strategy.
- Become a trusted partner and primary adviser to senior client stakeholders, building a reputation as their 'go to’ communication expert and encouraging business referrals to wider communication opportunities.
- Mitigate conflicts by proactively seeking outcomes that are acceptable to all stakeholders.

**Skills and experience required**:

- Consultancy or agency background strongly desired, though will consider in house
- Must have internal comms and pensions / retirement experience
- Demonstrable track record of working directly with senior stakeholders, including Board level executives and having sole responsibility for managing complex client accounts.
- Core consulting skills in communication and project implementation, including: proactivity, questioning, listening and taking a collaborative/partnership approach with clients
- Ability to work under pressure, solve problems and develop workable solutions.
- High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation.
- Confidence to challenge and negotiate with internal and external stakeholders when required.

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