Catering Supervisor

2 weeks ago

Bristol, United Kingdom BIAZA Full time

Noah's Ark Zoo Farm
- Bristol**Contact**:
**Sector**:

- Hospitality/Catering**Type**:

- Paid**Contract type**:

- Full-time / Part-time**Salary**:

- £10.50 - £11.50 per hour, depending on experienceWe are looking to recruit a motivated Catering Supervisor to join our friendly team at Noah's Ark Zoo Farm. We are looking for someone who has experience of leading a team, as you will be supervising the Catering team in the food barn and catering outlets around the 100-acre site.

We are looking for an enthusiastic, hardworking individual who has a flair for providing outstanding customer service.

All staff are trained to work across multiple areas within the Catering & Retail team.

**Days**:

- _Saturday, Sunday, and Monday. or_
- _Sunday, Monday, Tuesday, and Wednesday. _
- Hours of work: 10am - 3pm_ _or 10am - 5pm._

**Responsibilities**:

- To work alongside the Assistant Catering Manager and Senior Supervisors to ensure the smooth running of the business at all times.
- Provide a warm welcome and friendly efficient service to all our visitors, ensuring that all staff are doing the same.
- Take customer orders and payments and manage the tills.
- Be highly organised, able to use initiative to solve problems.
- Barista trained; as will be making a multitude of hot drinks in the food barn, catering kiosks and farm shop.
- Delegating tasks and ensuring that high standard of customer service is delivered at all times.
- To monitor customer demand and flow to make decisions about staffing and customer queuing times. To manage customer expectations at all times, including peak and quiet days.
- To communicate (verbally and/or by the radio) with Senior Supervisors and Catering Assistants across all catering outlets and kiosks to ensure staffing, food, drink, supplies, cash, and security are well managed throughout each day.
- To deal with customer complaints and queries politely and efficiently.
- Assist in the opening and closing of the food barn and catering outlets, help with cashing up and ensure all the relevant checks are done correctly.
- Oversee the security of the food barn and catering outlets, ensuring they are left safe and locked securely when closing each day.
- To ensure cash, till receipts and records are delivered to the Duty Manager on duty each day.

**Other duties**:

- Supporting and training, leading from the front to make sure everyone can excel in their role.
- Driving the catering buggy as required; to move stock to other catering outlets around the site.
- Happy to work within the zoo's gift shop and farm shop as required (both form part of the Catering & Retail team).
- To keep all records and checks up to date in the food barn and catering outlets, to oversee and sign off catering assistants work including training and day-to-day duties.

**Skills & Experience**:

- Experience in a supervisory role within a catering and/or retail setting.
- Supportive team player.
- Calm under pressure.
- Confident using MS Office and other computer programmes.
- Basic Food Hygiene certificate.
- Adaptable and flexible.

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