Oversight Liaison

**Details**:
**Reference number**:

- 374764**Salary**:

- £40,075- £40,075 plus London weighting £4,731 per annum- A Civil Service Pension with an employer contribution of 28.97%**Job grade**:

- Other**Contract type**:

- Permanent**Type of role**:

- Business Management and Improvement**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Croydon, LondonAbout the job

**Job summary**:

- As Oversight Liaison you will assist in implementing the force oversight function, and implementing the force oversight aspects of the oversight and confidence strategy. They may manage individuals as part of projects and be required to run aspects of the oversight programme.**Job description**:
The main focus of the role will be:

- Working with forces and PCC offices in the southeast of England to hold them to account for their performance while supporting them in improving their complaints and reviews handling.
- Leading liaison with a number of forces and PCC offices.
- Work across the IOPC to meet the organisation’s priorities and deliver organisational strategies.
- Support the ongoing development of the function and its responsibilities through delivery of business as usual activities and in response to changing team and organisational priorities.

**Main Responsibilities**:

- To lead liaison with a number of forces through their professional standards departments, and equivalent roles and structures within PCC offices.
- Holding Professional Standards Departments and PCCs to account for their complaint and reviews handling and offering advice and guidance.
- Following up on recommendations.
- Identify and follow up any thematic issues with forces and PCCs about IOPC operational work.
- Lead an area of oversight activity for example a specific project or development area such as being the function’s representative on a working group or developing specialist knowledge in specific topics.
- To develop and maintain relationships internally with key personnel, such as Regional Directors, Executive Assistants, the performance team, the policy team and members of operational staff.
- To ensure the force oversight model supports key business aims and objectives in improving public confidence, by measuring outcomes and impact and being open and transparent in our work with forces.
- The role may involve managing staff in support work and/or for specific projects.
- To lead liaison with a number of forces through their professional standards departments, and equivalent roles and structures within PCC offices.
- Holding Professional Standards Departments and PCCs to account for their complaint and reviews handling and offering advice and guidance.
- Following up on recommendations.
- Identify and follow up any thematic issues with forces and PCCs about IOPC operational work.
- Lead an area of oversight activity for example a specific project or development area such as being the function’s representative on a working group or developing specialist knowledge in specific topics.
- To develop and maintain relationships internally with key personnel, such as Regional Directors, Executive Assistants, the performance team, the policy team and members of operational staff.
- To ensure the force oversight model supports key business aims and objectives in improving public confidence, by measuring outcomes and impact and being open and transparent in our work with forces.
- The role may involve managing staff in support work and/or for specific projects.

**Key relationships**:

- Internal - All levels of Operations, KIM, Performance, Legal, Policy, Stakeholder Engagement
- Heads of PSDs and their complaints/conduct handling teams
- PCC offices and their complaints/reviews handling teams

The post holder will work closely with internal and external stakeholders at all levels. This will involve fostering good working relationships with colleagues, leaders and teams across the IOPC and among our stakeholders.

**Please note that this role will require regular travelling. We embrace the flexibility of hybrid working, but there will be regular occasions when face to face meetings, whether externally with forces, PCC’s and other organisations in the south east, or internally with colleagues are needed.**

**Person specification**:
**Essential Experience**:

- High level of communication skills both oral and written
- Strong customer focus and experience of building strong working relationships with stakeholders and end users
- Good working knowledge of complaints handling legislation and practice, and the Police Reform Act.
- Experience of strategic thinking and planning, working with other departments to deliver projects
- Project and people management skills

**Benefits**:

- Alongside your salary of £40,075, Independent Office for Police Conduct contributes £11,609 towards you being a member of the Civil Service Defined Benef