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Customer Insights Manager
2 weeks ago
**Customer Insight Manager**
**Milton Keynes, _remote working options_**
**Up to £70,000 + Competitive Bonus & Benefits**
**The Company**
Join a leading Tier 1 bank that is pushing boundaries in data, as well as changing the way flexible working works. This organisation invests in its employees in a way that many others don't, allowing you to choose your working pattern, giving you the flexibility,you need in order to thrive in this role. Due to the growth that this team has, you will be given the chance to work autonomously within a section of the business that is newly developing, enabling you to define the scope of your own career, within one ofthe largest banks, not only in the UK but also, across the globe
**The Role**
As the Customer Insights Manager, you will be responsible for managing projects end-to-end, across both customer insight, customer research, digital marketing, and data science, with a specific focus on NLP - you'll own the whole journey You will:
- Become the Cards insight expert, looking into digital credit limits, NPS in card segmentations, and work with researchers to design new research that pinpoints specific areas throughout the customer journey.
- Tell a story through your data analysis, using SAS & SQL to run deep dive analytics, producing key insights that drive improvements in the Card's customer experience.
**Key Skills & Requirements**
- Good history in customer insight focused roles, with exposure to customer experience platforms - inmoment, medalia
- Strong coding skills with Python/SAS/SQL
- Working knowledge of NLP
**HOW TO APPLY
