Business Support Assistant

2 weeks ago

Ormskirk, United Kingdom West Lancashire Borough Council Full time

Are you interested in joining our Business Support Team here at West Lancashire Borough Council?
- Are you passionate about delivering an excellent customer service?

We are currently seeking a part time Business Support Assistant who is looking for a new challenge in a fast-paced role within our Business Support Team.
You will be responsible for providing a wide range of administrative and clerical support to meet the demands of key operational teams across the Council, whose administrative functions have been assigned to Business Support. These teams will include Environmental Services, Planning and Regulatory Services, Corporate and Customer Services and Wellbeing and Place Services.

You will need to be a team player and work collaboratively with colleagues, management, and customers to ensure service-related enquiries are dealt with in an efficient and effective manner.

Some of the key duties will include:

- General administrative duties including scanning, photocopying, opening and distribution of post.
- Dealing with telephone, written and electronic enquiries ensuring that customer issues are resolved.
- Inputting and extracting data using a range of management information systems, working to strict deadlines, to ensure the work is completed in a timely way. You will need to ensure that the data you are responsible for is up to date, accurate and reliable.
- You will need excellent administrative skills with a high level of attention to detail and some experience of working within a customer-facing environment.
- You will possess excellent ICT skills, including the ability to use Word, Excel, Outlook, and other packages as required.
- You will demonstrate a resilient and positive attitude with the ability to contribute constructive ideas to the team to support continuous improvement.
- You will support your customers and colleagues across the council and demonstrate a willingness to learn new processes and systems.

The post holder will support the development of a positive organisational culture that is outward looking, evidence based and customer focused. You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained and dealt with in a courteous manner.
We pride ourselves on being a good employer with a range of benefits and employment terms and conditions to suit you. You will be able to benefit from competitive salaries on an incremental scheme, flexible working, LGPS pension scheme, family friendly policies and healthcare insurance. To read more about the benefits of working for us visit; Benefits of Working for the Council

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.
Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.

**Job Type**: Part-time

**Salary**: £19,650.00-£20,043.00 per year

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