Customer Services Team Leader
2 weeks ago
We have an exciting opportunity for a full-time Customer Services Team Leader to join our team, based at our UK head office in Bury St Edmunds, Suffolk.
**About The Role**
Customers are at the heart of everything we do at Virbac. We’re looking for someone passionate about pets to lead our customer services team in delivering excellence in customer service to animal health professionals (veterinary surgeons, veterinary nurses& Suitably Qualified Persons) and end-users of our products (pet owners and farmers).
Key duties will include:
- Processing orders accurately and efficiently to ensure our customers receive them when they expect them
- Proactively identifying opportunities to continually improve the experience we provide to our customers during any interaction
- Training, coaching and managing our customer service team members
We work 8:30am - 5:00pm Monday - Thursday and 8:30am - 4:30pm on Fridays.
**About You**
- Have experience of managing or supervising a small team, ideally in a customer services environment
- Be committed to providing the best possible levels of customer service
- Have a genuine passion for pets or an interest in animal health
**About Us**
Virbac is a global veterinary pharmaceutical company providing solutions to improve animal health in more than 100 countries around the world. Our extensive portfolio of innovative and award-winning products combine quality, effectiveness and conveniencefor veterinary surgeons, nurses, pet owners and farmers alike. Every day, we are committed to improving quality of life for animals and to shaping the future of animal health.
**What Can We Offer?**
We’re proud to be an accredited 'Great Place To Work’ and an employer of choice within our industry. In return we can offer:
- Salary of up to £30,000 dependent on experience
- Annual bonus of up to 20% and based on performance
- 26 days holiday (increasing to 31 days with service) + bank holidays
- Private medical insurance
- Pension scheme with 8% employer contribution if you contribute 1%
- Income protection
And a wide range of other employee benefits (discounted gym memberships, cashback etc.)
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