Contracts Supervisor

6 days ago


Newcastle upon Tyne, United Kingdom ABCA Systems Ltd Full time

**Why ABCA?**

Here at ABCA Systems Ltd, we strive to be the very best at what we do, both in the eyes of our customers and our colleagues. We believe close working relationships are the key to success and satisfaction. We are a team, we believe in one another and support one another as we work together towards a common goal. We believe investing in our employees is fundamental to success and growth. You will discover new opportunities, take ownership of important initiatives, learn at a fast pace and become part of the ABCA family.

**Job purpose**

If ABCA sounds like the right place for you, we would love you to join our team within the Passive Fire Department. To assist the contracts manager to ensure all contracts are running as they should, as well as being the main point of contact for any client queries in relation to your designated contracts.

Remote working is considered for those who do not live within a commutable distance to the office.

**Duties and responsibilities**
- Upload FRA actions into company CRM.
- Update the client’s portal.
- Ensure we comply with all KPIs.
- To attend client meetings over teams and take internal meeting notes.
- Deal with all client queries & install queries on your contract.
- To handle all administration for your designated contracts.
- To provide assistance to the Contracts Manager where applicable and carry out other ad hoc duties.

**Qualifications and Experience**
- Good understanding of CRM systems, CASH would be advantageous
- Previous experience dealing with contracts/project management
- Good understanding of office packages i.e. Excel and Word

**Personal Attributes**
- Excellent time management skills
- Ability to work under pressure and meet deadlines
- To be able to build good rapports and maintain good client relationships
- Ability to work as part of a team and individually
- Excellent organisation and administration skills

**Company Benefits**
- Employee Assistance Programme
- Mindfulness and/or meditation apps
- Employee Discounts (supermarkets, eating out, clothes, gyms etc.)
- Doctor Care Anywhere (24/7 access to an online GP and prescription service)
- You will receive 23 day’s holiday excluding bank holidays, with the ability to increase up to 25 days

**Other Information**

This is a permanent hybrid and or remote role we are offering once fully trained.

The rate of pay we are offering is from £25,000.00 per annum depending on skills and experience, based on a 40 hour working week.

**Application information**

If you would like to apply, external applicants should submit their CV’s via indeed. If you are a current employee of ABCA Systems, you should complete ASLGN157 Internal Application Form via the staff intranet.

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Employee discount
- Health & wellbeing programme
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Newcastle upon Tyne, NE12 5UJ


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