Learner Enrolment Advisor

Company Outline:
**Job Role: Learner Enrolment Advisor**

**Location: Hybrid/Birmingham, UK**

**Salary: £25,730 - £31,448 (depending on experience)**

**Why do we want you?**

You have experience of working in an **office** or **administrative** role and are looking for an opportunity where you can develop in the field of education and professional services.

**About us**

**CLT International **is a global provider of education for professionals working in financial services. The company is UK-based with a global student community and has trained over 21,000 professionals, working in private wealth, succession planning, and investment funds. CLTI maintains relationships with some of the world’s largest financial and legal institutions, regulatory bodies and government departments.

Job purpose, tasks and responsibilities:
**Main Purpose of the role**:
To work within Learning Enrolment Team who are responsible for the processing of global learning product enrolments from new B2C customers; ensuring any specific eligibility criteria is adhered to and provide evidence to awarding bodies and considering any local tax regulations applicable.

Adopting a customer centric approach and providing exceptional customer service and adhering to business operating SLAs.

**Responsibilities**:

- To have an excellent standard of product knowledge, to accurately process enrolments and provide customer enrolment guidance as required.
- Adhere to team’s KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and customer satisfaction.
- Working closely with the learner recruitment team as part of the onboarding team to implement a recruitment strategy to identify, attract, select and engage prospective learners.
- To embrace the customer centric culture within the team, with passion and enthusiasm to provide exceptional customer service and a positive approach to dealing with people from diverse backgrounds.
- To process all new B2C enrolments following identified process, ensuring compliance with SLA; booking terms and conditions; eligibility requirements; data protection and local tax regulations.
- Providing guidance to customers regarding any access to funding eligibility.
- Working with Marketing and Learning Support Team to ensure the website course date information is accurate.
- Supporting Learning Enrolment Manager with any sales reporting as required.
- Working flexibly to support business needs and providing cover for the learner recruitment team as required.

Essential and desirable capabilities:
**We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...**
- Experience in an office or related administrative role (education or membership desirable)
- IT skills and experience of Microsoft Office (including Outlook, Word, Excel, and PowerPoint )
- Organisational skills and prioritisation skills with the ability to multi-task
- Interpersonal, written and verbal communication skills
- Customer service skills

Wherever you are in your career and whatever your expertise....................: You love supporting others which you do through your empathetic and collaborative approach. You are social and a strong relationship builder. You are a natural planner with amazing attention to details and problem-solving abilities that are second to none. Before you go....:
**Find what you’re looking for**

We are** ambitious **and **inclusive, **filled with **integrity **and **curiosity. **We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

**What we’ll give you**

When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcash plan, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.

**Bring what makes you unique**

**The Legal Bit**

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
- Please note that this role may remain advertised until an offer of employment has been made.

LI - Hybrid