Receptionist

**About the Role**:
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

- Greeting and directing all patients.
- Making appointments.
- Answering queries from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records.

Please see job description attached for further information.
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
Hingham is a beautiful small market town with a Georgian marketplace. It is a thriving town with a primary school, library, pub, co-op supermarket, butcher, and baker. It is close to Norwich and Wymondham, Attleborough and Dereham.

Our clinical team consists of a total of 8 GPs, 5 practice nurses, 2.5 HCAs, 2 clinical pharmacists, mental health practitioners, first contact physio, and social prescriber.

We teach year 3 medical students and are research active.

More about us:

- People: Happy, stable team with friendly atmosphere.
- Patients: We are blessed with really lovely patients. Our patients are appreciative of our efforts. We have a virtuous cycle of satisfied patients.
- Approach: We are efficient. We are on our patients’ side. We value relationships and continuity. We know our patients. Our philosophy is to be caring, friendly, efficient and safe.

Benefits include:

- Competitive salary
- NHS pension scheme
- Annual leave: 25 days plus bank holidays pro rata
- Free on-site parking
- Eye-care vouchers

**Disclosure and Barring Service Check