Customer Service/security

2 days ago

Paisley, United Kingdom ABM Full time

**Description**:
**LOCATION: Piazza Shopping Centre, Paisley**

**PAY RATE: £12.00 per hour**

**WORKING HOURS: 40h per week**

**SHIFT PATTERN: Rota**

**Job Summary**:
The Security Officer will be responsible for ensuring the safety and security of all visitors, staff, and assets within a busy shopping centre This role involves patrolling the premises, monitoring surveillance equipment, responding to incidents, and providing excellent customer service to maintain a safe shopping environment.

**Requirements**:
**Key Responsibilities**:

- Patrolling: Conduct regular foot patrols of the shopping centre, including car parks, to deter criminal activity and ensure a safe environment.
- Surveillance Monitoring: Operate and monitor CCTV systems, alarms, and other security equipment to detect and respond to suspicious activities.
- Incident Response: Quickly and effectively respond to emergencies, including first aid situations, fire alarms, theft, and other security incidents. Escalate issues to the relevant authorities as needed.
- Access Control: Monitor and control access to restricted areas, ensuring only authorized personnel are allowed entry.
- Customer Service: Provide assistance and information to visitors and staff, maintaining a visible and approachable presence. Handle lost property and assist in locating missing persons when necessary.
- Reporting: Maintain accurate and detailed records of incidents, observations, and patrols. Submit daily activity reports to the Security Supervisor/Manager.
- Collaboration: Work closely with law enforcement, emergency services, and shopping centre management to ensure coordinated responses to security issues.
- Compliance: Adhere to all company policies, health and safety regulations, and legal requirements related to security operations.
- Training: Participate in regular training sessions on security procedures, first aid, fire safety, and other relevant topics

**Qualifications and Experience**:

- **Essential**:

- Valid SIA (Security Industry Authority) licence.
- Preferred CCTV licence or prepared to gain
- Previous experience in a security role, preferably within a retail or shopping centre environment.
- Strong observational skills and attention to detail
- Ability to remain calm and professional in high-pressure situations
- Excellent communication and interpersonal skills.
- Basic knowledge of first aid and emergency procedures.

**Desirable**:

- Experience with CCTV operation and monitoring.
- Conflict resolution training.
- Familiarity with the local area and its security challenges.

**Working Conditions**:

- Hours: Shift work, including evenings, weekends, and public holidays.
- Physical Requirements: Ability to stand, walk, and patrol for extended periods.
- Ability to respond quickly in emergencies

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