Credit Controller

Open GI is a leading software development company and a trusted partner to the general insurance industry. Based across the UK and Europe, our support and development services make us a truly diverse organization that offers a range of IT solutions to insurance brokers, insurers, and managing general agents.

**Position:**:The main objective of this role is ensuring the collection of the Open GI group aged debtors within designated payment terms, accurate reporting of debtor balances, and efficient query resolution through direct contact with customers and internal departments.

**Key Responsibilities**:

- Proactively investigate and chase the group's debt ledger, maximising cash receipts while reducing debtor days.
- Queries are logged and challenged appropriately with both internal and external parties.
- Liaise with customers and internal departments to ensure swift resolution of queries.
- Highlighting areas of improvement and initiating ideas to improve the overall standard and effectiveness of the credit control function.
- Working closely with the account managers and the team leader escalating any issues with payment and requesting assistance where needed.
- Performance is measured by total cash collected, debtor days, and reduction in 60 day+ debts.
- Updating the Sales Ledger to make sure the customer notes are kept up to date consistently.
- Collaborate with other team members to assist with ledgers and cover absence as required.
- Actively reducing the risk of future bad debtors.
- Reconciling customer accounts and sending monthly statements to all customers.
**Requirements:**:**Qualifications**:

- GCSE English and Maths (or equivalent) at grade C or above (essential)
- Ideally working towards a relevant qualification such as membership of the institute of credit management or AAT

**Experience**:

- Credit Control experience working in a fast-paced environment
- Knowledge of how the sales ledger function operates within a finance department
- Experience of SAP accounting system desirable but not essential
- Experience dealing with customers and building relationships with stakeholders

**Skills**:

- Ability to work under pressure.
- Exceptional time management skills, with prioritizing workloads essential.
- Excellent communication skills (written, telephone, and face to face).
- Use of internal systems to analyze and understand client accounts, invoicing, and system details.
- Ability to assess client situation and action accordingly.
- Knowledge of company terms and policies relating to contract terms and conditions.
- Ability to promote and police the credit control policies internal and external.
- Product and service knowledge.
- Competent use of Microsoft Office including proficient use of Microsoft Excel.

**Aptitudes**:

- Target driven
- Assertive and tenacious to achieve the company goals
- Enthusiastic, confident, and customer-friendly in all dealings
- Able to remain calm under pressure and difficult situations
- Strives to ensure successful and timely resolution to client problems
- Team player and enthusiastic in achieving both personal and team targets and goals
- Proactive professional, who can approach work conscientiously, takes personal responsibility for their own work, and is accountable for its delivery and quality
- Proactive attitude towards learning new skills

**Other information:**:**Mission and Values**

Our mission is to be both the Technology Partner and Employer of choice for the UK General Insurance Market. Our values are central to this vision, as they represent how we collaborate how we work together in synergy and continually deliver for our customers:

- Accountability: We take personal pride in finding solutions and achieving results
- Innovation: We lead the market by being proactive, product-led, and forward-thinking
- Teamwork: We work collaboratively, recognizing and celebrating success
- Trust: We build trust on integrity, transparency, and respect

We are looking for an individual who embraces our values in their actions, decisions, communications, and processes to inspire positivity and, ultimately, exceptional performance.

**Benefits package**
- Company pension
- Bonus opportunity
- Life assurance and critical illness cover
- Cycle to work scheme
- Perkbox - an exclusive platform offering a wide range of discounts and benefits
- Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
- Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work
- Social clubs - whether you’re into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together
- Wellbeing - wills at work scheme, employee assistance program, and mental health first aiders