Customer Liaison Officer

2 days ago

St Helens, United Kingdom Torus Full time

Torus is seeking an experienced and motivated **Customer Liaison Officer (CLO)** to join our Assets Team. In this role you will support the effective delivery of the compliance workstreams by ensuring servicing programmes run to target, with effective access and a strong customer experience.

The post will be primarily site based, and travel will be required. A full driving license is essential with access to own vehicle which has a valid MOT and business use insurance cover.

The post will be primarily site based, and travel will be required. A full driving license is essential with access to own vehicle which has a valid MOT and business use insurance cover.

**What you’ll be doing**:

- Act as site liaison with tenants, residents, contractors, and stakeholders to support delivery of compliance programmes.
- Liaise with and assist with customer related issues throughout the programme process and support with access and appointments to reduce no access events and missed appointments.
- Keep customers updated on progress and ensure a positive experience.
- Maintain accurate records, update IT systems, and respond promptly to enquiries.
- General clerical, business administration and typing support for the team including preparation of letters and correspondence for customers.
- Contribute to high-quality services that reflect Torus’ vision and values.
- Ensure that customer enquiries are recorded and responded to promptly.

**What we’re looking for**:

- NVQ Level 2 or above in a customer care related discipline.
- GCSE or equivalent in Maths and English
- Experience of customer service experience
- Experience within a social housing environment, desirable for that to be within a compliance related field
- Experience of the use of Microsoft office software in particular Outlook, Word, Excel and Access
- Must hold full current driving license
- Ability to travel to various locations using own transport with business insurance.

**Interview Process**:
The interview will be competency-based, assessing your technical skills, problem-solving abilities, and team collaboration. Interviews will take place week commencing 6th October 2025.

**Additional Information**:
Each successful applicant will be required to complete the following pre-employment checks before a start date is agreed:

- Right to work verification
- Qualification certificate check
- 2x completed references
- Occupational Health Questionnaire - Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&Cs

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