Infrastructure Engineer

2 weeks ago

Portsmouth, United Kingdom Sopra Steria Full time

Are you an experienced Infrastructure engineer looking for a new role?

We have a fantastic opportunity to join our Aerospace and Defense sector for either a very experienced 1st Line Engineer Windows 7/10 experience who is seeking to move into 2nd line, or a 2nd Line Desktop Engineer who is seeking a complex and rewarding environment.

We can offer great career progression opportunities and benefits which you can flex to meet your needs and training and development opportunities.

Your experience must cover hardware and software support to be able to cover the delivery of the core IT services to the client across the three core sites and beyond. This includes maintenance of IT infrastructure, technical support and management for anyproject related work within a managed service environment.

If this sounds like you, please apply**What you will be doing**:

- First-line and Second-line software and hardware support (PC’s, laptops, peripherals, printers)
- Maintain high level of communication with the users throughout the business by open communication
- Build, configure and troubleshoot desktop and laptop systems to corporate specifications
- Respond to incident requests, internal works orders and other queries assigned via the Service Management tool
- Resolve daily issues that impact the sites, teams and users
- Install, configure and maintain network printers
- Installing and supporting remote access connections
- Installation of encryption software and carrying out the challenge / response process as required
- Adding users to Active Directory software groups
- Alignment to processes for collection, assetting, cleansing and disposal of redundant hardware assets
- Conform to all secure media handling processes and policies
- Close liaison with other internal resolver groups to ensure service delivery meets customer requirements
- Maintain and update asset holdings within the relevant configuration databases
- Ensure compliance with the processes and procedures
- Carry out 'Business Rules’ processes, e.g. New Starter, Leaver, etc.

**What you’ll bring**:

- Minimum of 3 years Desktop experience at a second-line level in a complex IT support environment.
- Understanding of Thin Client environments.
- Knowledge of Citrix and VMWare.
- Good understanding of LAN/WAN technologies, systems management and monitoring tools.
- Experience in a customer focused environment.
- Excellent communication skills at all levels.
- Self-motivated individual.
- Level of technical awareness.

**It would be great if you had**:

- DV
- Knowledge of Sys Track & Flexera Admin Studio.
- ITIL Foundation

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you
**Employment Type**:Full-time
**Location**: Portsmouth Office 5 days a week
**Security Clearance Level**: DV
**Internal Recruiter**: Marion
**Salary**: £28,000 to £32,000

**Benefits**: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?

Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK’s Public and Private sectors. We foster a culture in which employees feel valued and supported, deliveringexceptional rates of customer satisfaction in the UK’s most complex safety
- and security-critical markets.

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