Poker Room Supervisor

1 week ago


Blackpool, United Kingdom Grosvenor Casino Full time

Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

**Job Description**:
Leading your team of dealers in a way to create a successful card room is a big ask Using your skills and experience to entertain guests, keep your team engaged and remain commercially focused, you’ll be challenged daily.

You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.

As a card room supervisor you will have autonomy with a supported structure to deliver the best poker games through great service, well developed team and the ability to make the most of opportunities as they arise.

You will;
- Welcome customers warmly in to the business
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Lead your team to provide efficient and dynamic service
- Support the Management Team with new initiatives, budget control and positively driving the business forward.
- Coach and train team members to the highest standard
- Deliver an excellent quality experience by evaluating individual needs and acting upon this information
- Communicate effectively with colleagues and card room supervisor
- Create an environment of community and fun
- Develop the poker community via social media, promotions and marketing
- Maintain the security of the game, cash and assets
- Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling

**Qualifications**:

- Positive attitude
- Experience of working successfully in a hospitality role
- Minimum 1 year experience working as a poker dealer/supervisor
- Extensive knowledge of games operated in the poker room
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Good interpersonal skills and conflict resolution
- Experience of working within high pressure environments
- Experience and confidence to deliver training and coaching
- (preferred) Relevant NVQ

Additional Information
- Flexible hours - both full and part time
- Full training for many roles
- Competitive pay, tips, incentives and paid breaks
- Industry-leading Employee Rewards platform. Enjoy savings on travel, restaurants, shopping and more
- 50% discount across food and soft drinks to enjoy with up to three friends (across Mecca too)
- Dedicated Career Pathway to support you in learning new skills
- Opportunity to complete a funded Apprenticeship
- Company Sick Pay Scheme
- Pension
- Life Assurance
- Employee Assistance Programme and access to in-venue Mental Health First Aiders
- Uniform provided


  • Poker Dealer

    1 week ago


    Blackpool, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Poker Dealer

    2 weeks ago


    Blackpool, United Kingdom The Rank Group Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experiencethey will want to return for. Our casinos are an exciting and rewarding place to...


  • Blackpool, United Kingdom Barrowfield Hotel Full time

    Join us as a Dining Room Supervisor and kickstart your career with Daish’s Holidays! If you want career progression or a stable all year-round employment then Daish’s is the perfect fit for you. We offer a fun and inclusive working environment with a wage of up to £11.85 per hour after a 3 month probation period. You also get £50 once you have...

  • Dining Room Assistant

    2 weeks ago


    Blackpool, United Kingdom Holidays With Care Ltd - The Bond Hotel Full time

    **Job description** The Bond Hotel is a family run hotel set on the south shore of Blackpool providing fully accessible holidays for guests who may have a physical or learning disability for over 35 years. We are the UK’s largest disability friendly hotel. We have an exciting opportunity to join our dining room team. We need hardworking, outgoing and...


  • Blackpool, United Kingdom Holidays With Care Ltd - The Bond Hotel Full time

    **Job description** The Bond Hotel is a family run hotel set on the south shore of Blackpool providing fully accessible holidays for guests who may have a physical or learning disability for over 35 years. We are the UK’s largest disability friendly hotel. We have an exciting opportunity to join our dining room team. We need hardworking, outgoing and...


  • Blackpool, United Kingdom P&P Hotel Consultancy UK Ltd Full time

    **Housekeeping Supervisor** **Hampton by Hilton Blackpool** **Full Time** **£12.50 to £12.80 per hour** P&P is a trusted high quality provider of hotel Housekeeping cleaning services to many major hotel Brands. Our aim is to provide and maintain cleaning standards whilst ensuring exceptional compliance with brand standards and delivery of a consistently...


  • Blackpool, United Kingdom Holidays With Care Ltd - The Bond Hotel Full time

    The Bond Hotel is a family run hotel set on the south shore of Blackpool providing fully accessible holidays for guests who may have a physical or learning disability for over 35 years. We are the UK’s largest disability friendly hotel. We have an exciting opportunity to join our dining room team. We need hardworking, outgoing and confident individuals...


  • Blackpool, United Kingdom Tiffany's Hotel Full time

    **Job Overview** we are seeking an individual to join our housekeeping team as a housekeeping supervisor previous experience in this role is preferred or an experienced housekeeper looking to move in to management, reporting to our housekeeping manager and senior management team, overseeing the department in the managers absence, working 5 out of 7 days and...


  • Blackpool, United Kingdom Digby Morgan Full time

    summary - _ blackpool, north west_ - _ £11.68 - £13.00 per hour_ - _ contract_- specialism - education- sub specialism - education support- reference number - SSFY - job details Vacancy Title: school caretaker Location: Fleetwood **Salary**: £11.68 - £12.50 per hour Contract: Temporary Hours of work: 37 Hours per week Do you have site supervisor or...


  • Blackpool, United Kingdom Blackpool Pleasure Beach Full time

    Experience of security patrol/Dog handling are of great advantage. - You should be happy to work night shifts, typically 8pm - 6am and happy to work with patrol dogs. **Main Duties** - To maintain a positive Health & Safety culture, ensuring that the Company Health & Safety systems and procedures are understood and adhered to. - To ensure that a high...