Renewal Specialist

**Omniplex Learning are on a mission to build a brand new team of passionate, detail-oriented Renewals Specialists. Within this key role, you will take charge and drive extraordinary client retention rates within your accounts, ensuring every day offers new opportunities to work with a diverse range of well-known organisations. We are passionate about learning - our goal is to empower organisations to achieve their maximum potential through cutting-edge learning solutions. As part of our dedicated Renewals team, you'll play an integral part in our mission by bolstering customer loyalty and being the driving force behind customer retention.**

**About You**:
You thrive in a fast-paced environment and value cross-team collaboration. Your strength in building strong relationships with customers and leveraging data-driven insights for continuous improvement enables you to successfully hit your goals. Your skills may include:

- Successfully managing and growing customer accounts in a client-facing role.
- Having experience in managing a significant volume of renewals or orders per year.
- Being highly organised with a ‘zero inbox mentality’.
- Possessing excellent communication skills to build both external and internal relationships.
- Experience in using CRM systems like Salesforce for effective client information management.
- Having a results-driven mindset to enable you to consistently meet targeted metrics in your role.
- Proficiency in building and expanding relationships within accounts to contribute to business growth.
- A track record of identifying and leveraging cross-sell and up-sell opportunities.

**About The Role**:
Your role will drive extraordinary client retention rates within your accounts and foster relationships with your clients. As well as this, you'll be tasked with:

- Managing a high volume of renewals per year.
- Monitoring key metrics such as Revenue Retention, Account Retention, Seat Retention, and Average Renewal Cost/Margin.
- Managing, quoting and closing software renewals across the Omniplex Learning Suite of Products (Articulate, Vyond, Guide, Docebo).
- Being a point of contact for clients for any software renewal or add on queries
- Quoting and negotiating on renewal costs and terms & conditions.
- Collaborating with the Account Development Team and Strategic Sales Team to identify cross-sell and up-sell opportunities at renewal.
- Transitioning legacy clients onto our new terms and conditions at renewal.
- Liaising with Sales Administrators to ensure renewal orders are placed successfully.
- Sending confirmation to clients that their renewal has been actioned and processed.
- Maintaining accurate client contact details and links them to renewal opportunities and accounts in Salesforce CRM.
- Using Outreach for automate messaging to our existing client base regarding their renewals.
- Building awareness of other solutions and services that Omniplex provide, to provide information to clients when requested.
- Working with Account Development Team and Technical Support Team to help with client admin queries.

**What You’ll get**:

- A generous base salary dependant on experience, plus commission.
- Flexible working options - Work from home, the St Albans office, or enjoy a mix of both to fit your lifestyle.
- 25 days of annual leave, plus an extra day for your birthday and the opportunity to buy/sell five days annual leave per year.
- An inclusive Private Medical Insurance plan, keeping you covered beyond work.
- A comprehensive Dental, Optical, and Hearing care plan, because we care for your wellbeing.
- Group Life Insurance - Providing security and peace of mind for you and your loved ones.
- Access to Employee Assistance Programmes and resources supporting mental health and wellbeing.
- Enhanced family policies.
- Regular social events and activities.