Senior Claims Administrator

We are looking for a customer driven individual to join us on a permanent basis as a Senior Claims Administrator for a key Life & Pensions client.

This role will be to process customer bereavement claims on various financial products, and as such, we need an individual who can empathise with customers who are going through a difficult period, providing excellent customer service at all times. You’ll be working within a close-knit team in a very supportive environment.

The role will be on a hybrid arrangement, predominantly working from home, but you’ll need to be based within commutable distance of either Swindon or Cheltenham for occasions when you will be required to attend the office.

**Job title**:
Senior Claims Administrator

**Capita is an equal opportunity and disability confident employer.**

We are looking for a customer driven individual to join us on a permanent basis as a Senior Claims Administrator for a key Life & Pensions client.

This role will be to process customer bereavement claims on various financial products, and as such, we need an individual who can empathise with customers who are going through a difficult period, providing excellent customer service at all times. You’ll be working within a close-knit team in a very supportive environment.

The role will be on a hybrid arrangement, predominantly working from home, but you’ll need to be based within commutable distance of either Swindon or Cheltenham for occasions when you will be required to attend the office.

**What will you do?**
- Provide quality customer service in dealing with written and verbal customer enquiries in relation to Bereavement Claims from notification of a bereavement through to settlement of the claim, ensuring that our customers are treated in a fair and consistent manner taking into account their individual circumstances. You must be confident to deal with highly vulnerable customers.
- Where appropriate, the Claims Administrator will be responsible for updating and maintaining policy administration systems to reflect the status of a claim and will ensure that follow-up activities are performed appropriately, taking a pro-active approach to ensure the management of the case is fair and consistent, with consideration of individual claim circumstances.
- Ensure all SLA’s and KPI’s are understood and adhered to
- Contribute to a positive and supportive team culture.

**What can we offer you?**

In this role, you will be given fantastic training and development to get you ready for your career in financial services. You will also be given the following:

- **23 **days holiday **(rising to 27) **with the opportunity to buy extra leave
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

**Further to this you will have access to an amazing benefits package including**
- 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
- Discounted Dining Cards offering up to 50% off food
- Discounted at home fitness plans and gym memberships
- Exclusive discounts at your favourite stores including John Lewis, Currys PC World and many more through Capita’s “Perks at work scheme.”
- Exclusive colleague offers on Mobile phone contracts

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’

**What are we looking for?**
- Previous experience in an administrative role.
- Ability to deliver excellent customer service, especially to customers who are going through a difficult period in their lives.
- Previous experience in a regulated Financial Services environment would be preferred but not essential as training can be provided.
- Able to communicate effectively both in writing and over the telephone.
- Able to work as part of a team, but also handle your own varying workloads when working remotely, so good organisational skills are required.
- Good numeracy and literacy.
- Strong PC / MS Office skills.

**About Capita Regulated Services**
- At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services. What’s next? _

**What’s Next?**