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Legal Support Portal Administrator

2 weeks ago

New Addington, United Kingdom Taylor Rose Full time

**This role involves but is not limited to**:
**Portal tasks**
- ID Checks
- AML checks
- Data integrity checks
- Conflict checks
- Live status file opening
- File opening Issue resolution

**Client Portal Helpdesk**
- Answering phone calls from clients addressing their issues using the client portal system
- Responding to online chats from clients supporting their issues using the client portal system
- Working with IT/Dev/external suppliers to address technical issues with the site
- Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system

**When required** to assist with the following**:

- General admin tasks e.g client greeting, outgoing post etc
- Centralised Mattersphere System Database Management
- Creation of Associate contacts in Mattersphere
- Working through branch office requests for data changes

**Reprographics Function**
- Producing Bundles
- Indexing Services
- Binding Services
- Large Print Volume facility
- Specialist print and copy services
- Document scanning and digitisation service
- CD/DVD Creation of files
- Secure USB file Upload service

**Requirements**:

- Acute attention to detail
- Ability to multitask
- A professional, honest, flexible and reliable attitude and approach
- Ability to work in a fast paced, high pressured environment
- Customer focus with a proactive “can do” attitude
- Strong communication skills & ability to communicate at all levels and across all departments
- Able to work within a team as well as independently
- Able to demonstrate initiative, strong work ethic and ability to problem solve
- Ability to prioritise workload
- Willingness to learn new skills and adapt to change
- Have a good understanding of the Microsoft office and case management systems
- Ability to travel to other offices to provide support when required

**Company Core Values**:
**Aspire**:To challenge convention, an entrepreneur with energy for change. To be the best we can be.

**Innovate**: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

**Integrate**: Bring together people and systems into a cohesive force.

**Commit**: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.