Trainee Resident Liaison Officer

2 weeks ago

Wirral, United Kingdom Hankinson Whittle Limited Full time

**Trainee Resident Liaison Officer**
**Location**: Wirral (Northwest Team)
**Contract**: Temporary with potential to become permanent
**Working Hours**: 39 Hours, Monday to Friday

About Us

Hankinson Whittle is a dynamic and growing property services company with a strong national presence, operating from six regional offices. With over 150 employees, we proudly serve a wide range of commercial and government-funded clients, delivering cyclical and planned maintenance as well as refurbishment works. Renowned for our commitment to service delivery, we offer a collaborative and inclusive working environment.

The Role

We are excited to offer an excellent opportunity for a **Trainee Resident Liaison Officer** to join our team. This role is ideal for someone who is passionate about customer service and is looking to develop their career in a rewarding and engaging environment. You will be the key point of contact for residents during the refurbishment of occupied properties in the Wirral, ensuring a smooth and positive experience throughout the works.

Key Responsibilities
- Notify residents about upcoming refurbishment works and keep them informed throughout the process.
- Serve as a vital link between residents, the site team, and clients to ensure clear and effective communication.
- Handle and resolve complaints in accordance with the client’s complaints procedure.
- Complete administrative tasks including collecting resident feedback and maintaining accurate records.
- Organise Social Value events in line with our company’s Social Value Policy.
- Assist in creating tenant communication materials in line with the Hankinson Whittle Customer Care Process.
- Provide a professional, front-line service to tenants.
- Attend site meetings and share updates with the project team.
- Previous experience in a customer service role is desirable but not essential.
- Strong communication and interpersonal skills.
- Good level of IT literacy.
- Full UK driving licence and willingness to travel.
- Positive attitude with a proactive approach to problem-solving.

What We Offer
- Competitive pay
- A friendly and supportive company culture
- Flat, non-hierarchical organisational structure
- 24 days holiday per year plus bank holidays
- Pension scheme
- Additional leave on your birthday
- Volunteering day allowance

**Job Types**: Full-time, Temp to perm

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: NW/June 25

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