Ticket Services Assistant
7 days ago
**CUSTOMER & TICKETING SERVICES ASSISTANT**
**Full-time**
**Permanent**
- Did you know that 78% of our current employees have had internal promotion since they started?
- Did you know that we are a diverse employer, employing over 23 different nationalities?
As Customer &Ticketing Service Assistant, you will be the face of Edinburgh’s popular tram network while providing ticketing information to residents and visitors of our vibrant city. You will also get to support some unique events such as Scottish Rugby, Edinburgh Festival Fringe, and the Royal Highland Show.
Delivering ‘Excellence for Edinburgh’ is our mantra. Our values are to be Trusted, Innovative, Passionate and Smart. We believe that if we are true to our values our company can look forward to even greater success and, as importantly, each of us will feel ever more proud, satisfied and happy in our work.
Your duties will include:
- Checking tickets onboard the tram and around our network.
- Responding to any customer queries by identifying their needs and providing additional assistance when required.
- Providing customer service, revenue protection and crowd control at major events in the city.
- Understanding products and services and ensuring our customers are offered the best ticket deals available.
- Assisting tram drivers in delivering emergency response procedures which involves communicating with our Operation Control Room.
Customer & Ticketing Service Assistants have 33 days annual leave and work 40 hourss on a rota of 5 days over 7 days.
-
Ticketing Service Assistant
7 days ago
Edinburgh, United Kingdom Edinburgh Trams Full timeAs Ticketing Service Assistant, you will be the face of Edinburgh’s popular tram network while providing ticketing information to residents and visitors of our vibrant city. You will also get to support some unique events such as Scottish Rugby, Edinburgh Festival Fringe, and the Royal Highland Show. Delivering ‘Excellence for Edinburgh’ is our...
-
Ticketing Service Assistant
1 week ago
Edinburgh, United Kingdom Edinburgh Trams Full timeDid you know that 78% of our current employees have had internal promotion since they started? - Did you know that we are a diverse employer, employing over 23 different nationalities? As Customer & Ticketing Service Assistant, you will be the face of Edinburgh’s popular tram network while providing ticketing information to residents and visitors of our...
-
Ticketing Services Assistant
3 days ago
Edinburgh, United Kingdom Edinburgh Trams Full time**Edinburgh Trams has an exciting opportunity for a Ticketing Services Assistant to join their team. Working on a full time, permanent basis, you will receive a highly competitive salary of £25,181 to £25,455 per annum.** Edinburgh Trams is the award winning operator of the city’s tramway with a vision to be an integral part of the future success of...
-
Registration and Ticketing Supervisor
19 hours ago
Edinburgh, United Kingdom Edinburgh Festival Fringe Society Full time**Closing date **10:00 Monday 29 November 2024 **Interview date**: Monday 09 December 2024 **Start date**: Monday 13 January 2025 **End date**: Friday 24 May 2025 **Location**: Office-based The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee...
-
On Street Ticket Agents
2 weeks ago
Edinburgh, United Kingdom Edinburgh Bus Tours Full time**On Street Ticket Agents** **Edinburgh, City of Edinburgh** **£12.00 p/h (rising in April 2025) PLUS uncapped commission** Edinburgh Bus Tours (EBT), offers a five-star experience to about 700,000 visitors from around the world every year. Our flexible ticketing options mean our guests’ experiences are memorable and tailored to their individual...
-
On Street Ticket Agents
2 weeks ago
Edinburgh, United Kingdom Edinburgh Bus Tours Full time**On Street Ticket Agents** **Edinburgh, City of Edinburgh** **£12.00 p/h (rising in April 2025) PLUS uncapped commission** Edinburgh Bus Tours (EBT), offers a five-star experience to about 700,000 visitors from around the world every year. Our flexible ticketing options mean our guests’ experiences are memorable and tailored to their individual...
-
Match Day Assistant
7 days ago
Edinburgh, United Kingdom Scottish Rugby Limited Full timeJoin our match day team! Do you thrive in fast-paced environments? Love the buzz of live sport, music, and major events? Do you want a role where no two days are the same? If so, step into the action as a **Match Day Assistant**with our Ticketing and Customer Support teams, and help us deliver unforgettable experiences at our stadium’s biggest events —...
-
Match Day Staff
17 hours ago
Edinburgh, United Kingdom Scottish Rugby Full timeWith an event-filled calendar of Rugby Internationals, Pro-Rugby, and summer concerts, the team at Scottish Rugby are looking to recruit more members to join their event day support team. This team is responsible for stadium access support (ticket scanning & in-app ticket delivery) and accessibility and re-seat support, whilst providing our customers world...
-
Customer Service Assistant
2 weeks ago
Edinburgh, United Kingdom Pertemps Network Group Full time**Job Description**: **Customer Service Assistants** With significant investment in its operation throughout Scotland, our client has recently returned its highest satisfaction score from customers, possesses investors in diversity and has twice been accredited as a Top Employer. As an organisation that prides itself on delivering excellent customer...
-
Customer Service Assistants
4 weeks ago
Edinburgh, United Kingdom Blue Arrow Full timeStation Gateline Assistant - A Rewarding Career in Rail Travel Location: Edinburgh Waverley (Must be within a 45-minute travel distance) Salary: £17,564per annum + 3% commission Contract: Permanent, 35 hours per week Hours: Various shifts and weekend working Monday - Friday shifts between the hours of 06.10 - 20.30 Saturday shifts between the hours of 08.50...