Office Reception Administrator

**Key Roles, Responsibilities and Accountabilities**

**Reception**
- Answering and forwarding telephone calls
- Sorting and distributing post
- Manage Reception Mailbox
- Meet, greet and direct any visitors
- Maintain reception systems and mailing lists
- Manage the complaints log
- Process stationary, catering and office product orders
- Provide customer service
- Interacting with other departments to provide support
- Keep all office notice boards up to date
- Perform other clerical receptionist duties such as filing, photocopying etc
- Representing the business with a positive attitude and professional appearance

**Facilities**
- Carry out the weekly/monthly facilities checks and update the spreadsheet
- Management of onsite facilities and office-based services
- Manage the cleaning contractors
- Assist with the management of the facilities annual budget
- Organising repairs and routine maintenance
- Act as a first aider and fire warden for Wraysbury Office
- Management of contractors and supplier
- Ensure a professional level of housekeeping is achieved throughout the offices
- Assist in carrying out new starter inductions
- Management of the archiving process
- Perform any other facilities duties that may be required
- Carry out regular site inspections and action any issues
- Carry out DSE Assessments
- Carry out Fire Alarm checks

**Health, Safety and Environmental Management**
- Take responsibility and practice health, safety and environmental process on site
- Take immediate action to resolve risks and report Close Calls, Process Issues and Suggestions
- Ensure compliance with Health and Safety Regulations
- Maintain a tidy site

Person Specification - Qualifications, Technical skills and experience

**Qualifications and Training**

**Essential**:

- Proven work experience as a Receptionist.
- Professional attitude and appearance.
- Ability to be self-sufficient as well as part of the team, articulate with a clear thought-process.
- Ability to work under pressure and maintain quality of detailed work during busy periods.
- Excellent communication skills both verbal and written.
- Good at multitasking, time management and organisational skills.
- Strong Customer Service attitude.
- Proficient in Microsoft Office Applications.
- Strong motivational skills.
- Enthusiastic, confident and dynamic approach to work tasks.
- Strong organisational, interpersonal and communication skills
- The ability to use own initiative
- Be flexible and responsive
- Effective problem solver