Customer & Neighbourhood Officer P/t 20 HRs P/w

7 days ago

Hatfield, United Kingdom Paradigm Housing Group Full time

Our Housing Officers have become Customer and Neighbourhood Officers and we would love to have you as part of our dedicated and highly motivated team.

Your remit will include ensuring high levels of service performance and customer satisfaction, identifying when specialist support and services are required to help customers sustain their tenancies. You will be empowered to use data insight to deliver a proactive, holistic, and customer-centric neighbourhood management service, and deliver patch and service improvements.

You’ll report into a Neighbourhood Manager and will work with other Paradigm teams and external partners contributing to the overall area patch-plan to drive improvements for all customers in your neighbourhood. You will manage a mixed-tenure area and you will be empowered to deal with day-to-day and more complex cases, ensuring a high level of compliance across services ensuring the right interventions are taken to support vulnerable customers.

This is a highly visible role delivering services in accordance with our Customer Care Standards and will make a significant impact to the customers we serve where you will be a leading advocate and voice for our customers. Our Neighbourhood teams are expert and committed housing management specialists, they are the face of our service and critical relationship builders, solutions providers, and customer service champions.

**About Paradigm**: We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement. The organisation has a clear, ambitious corporate plan and Customer Strategy, setting a clear and exciting vision for where we’re heading. We work in a hybrid way, a mix of home and office-based as part of ensuring well-being balance and the benefit of face-to-face collaboration and relationships.

**About you**: You will have a strong customer focus with an understanding and experience of the issues in social housing and legislation. You will be able to manage a demanding and diverse workload and have experience in case management. With advanced communication skills (both written and verbal) with a proven ability to influence and you will be open to continuous personal and professional development.

In return we offer a very generous package including the following:
**Pension scheme**: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.

Annual Bonus potential

Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more

Health Cash Plan - worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more

Up to 3 paid ‘Giving Back’ (Volunteer) days p/a (pro rata for P/T)

Newly created modern offices collaborative offices, with free parking and charging points for electric vehicles

Opportunities for career advancement - if that’s what you want, but it’s fine if you don’t

Social events, such as Quiz nights, Xmas Party, Summer BBQ

Further information

Thank you for your interest in Paradigm Housing Group thus far.

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