IT Support

1 day ago

Bradford, United Kingdom The One Group Full time

**IT Support - 2nd Line Field Technician**

Top opportunity to join a revolutionary cloud computing business who make a difference to education clients across the UK.

Joining a team of 30 2nd line technicians you will have a training budget aligned and will undertake vendor courses for M 365/Azure at the businesses expense, this will be delivered on from the start and little experience of Microsoft Cloud is needed. Abackground in desktop/server is essential.

You will work onsite with clients across Bradford and surrounding areas aswell as remote home working and benefit from a generous mileage/expenses system.

**Role/Responsibilities**

Have a good background in windows desktop/server and keen to keep upto date with Microsoft Cloud Technologies.

Communicating with customers in a professional, supportive, and positive manner.

Conduct organised visits to several sites in the geographical area; on occasion further afield when required. Attend sites on a priority basis when necessary. Mile claimed from home to sites

Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual's issue in the wider context of IT Service Delivery.

Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes.

Where appropriate identify and escalate incidents to the Third line support/Service Delivery Manager when the situation requires such actions to take place.

To keep up to date with technical developments in appropriate areas of work ensuring that as many reported incidents are resolved at the first point of contact as possible.

Support with the development of policies across the Business, in particular, those related to ICT.

Maintain performance of computer peripheral equipment i.e., wireless devices, printers, whiteboards, projectors etc. and ensure they are ready for reliable use and carry out, or organise repairs, as necessary.

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