French Speaking Customer Service Assistant

**French Speaking Customer Service Assistant**

**Eastbourne, East Sussex**

**Full Time - 39 hours per week**

**Monday to Friday between 8am - 5.30pm**

**Competitive salary plus pension and benefits package.**

We have a fantastic opportunity for a French speaking Customer Service Assistant to join our Wallpaperdirect Customer Service Team based in Eastbourne to support with an exciting new venture overseas.

We have exciting plans to grow our Wallpaperdirect business across Europe, particularly within France where leading British brands, such as Sanderson, are very popular. We will be translating our website and introducing language services to provide advice and support for our French customers. This role is vital with supporting customer enquiries for our French website and online businesses, and you will play a key part in assisting these customers with orders, product selection, design project enquiries etc.

To be considered for this role it is essential that you can communicate fluently both verbally and in writing in French and English.

Our office is based on Birch Road in Lottbridge Drove, Eastbourne - from here we have been selling wallcoverings online for over 16 years and with access to over 11,000 different wallcoverings and a stock of over 4,000 we are able to offer our customers an extremely varied choice. Our Customer Service department aims to not only meet but exceed our customer’s expectations, working to departmental guidelines.

A family run business for over 115 years; we have a long history in our industry and have grown to over 190 branches nationwide. We know that our people make our business unique, and place great emphasis on the development and growth of our colleagues.

**Some of the responsibilities of our Customer Service Assistants include**:

- Engaging with our French speaking customers on the phone and ensuring all phone calls are handled efficiently
- Acting as an initial point of contact for complaints from our French customers, recording these complaints and endeavouring to resolve or escalate as appropriate
- Supporting with any delivery issues, including border or export queries
- Supporting with our French website content ensuring language is correct
- Sharing insight and feedback on our French customer market to enhance the customer experience
- Establishing good relationships with customers and the operational departments within the business

**Who we are looking for to join our team**:

- Excellent customer service and communication skills
- Fluent in French and English - must be able to communicate verbally and in writing in both languages
- Approachable, possessing an open and friendly personality
- Enjoys working and supporting a team, but can be relied upon to always work as an individual
- Excellent organisational skills with exceptional attention to detail
- Can work quickly, and accurately with a positive approach
- Able to demonstrate confident computer skills with MS Word, Excel etc
- Keen to learn, develop skills, and progress within our industry

**In return we offer a comprehensive benefits package consisting of**:

- Competitive rates of pay
- 31 days holiday including bank holidays increasing with service
- Free life assurance
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Brewers Colleague discounts giving you huge savings on your home improvements
- Employee Assistance Programme - accessible to colleagues, partner/spouse and dependants
- Access to Medicash, an optional contributory scheme where you can claim money back for the most common routine healthcare treatments
- Discounts and rewards with selected partners - major high street brands, supermarkets etc
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis,
- Staff uniform and uniform cleaning tax relief
- Comprehensive Induction Programme
- After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity and Paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District

Please note - we have a specified timescale within which to appoint and train. This role may be removed from listings before the closing date if we are successful in finding an appointment.

Other job titles associated with this role include Customer Service Advisor, Bilingual Advisor, French Speaker, Bilingual Customer Services

IND3