Homebased or Hybrid Cruise Consultant Part Time

5 days ago


Southampton, United Kingdom Carnival UK Full time

The Role

Holiday bookings are up, the ships are back to service, and that means we need to grow our contact centre to keep up with demand We have various roles within the department, all crucial roles in the customer journey, each forming part of the jigsaw thatcompletes the guest’s holiday.

Duties Include:

- Booking fantastic cruises with guests over the phone, as well as adding holiday extras such as cabin upgrades
- Answering questions and queries from guests and travel agents, giving advice tailored to guest needs

About You
- Excellent customer service skills, with the desire to go the extra mile for our guests
- Experience within a contact centre / high volume role
- A flair for sales and hitting targets
- Travel industry experience would be a bonus
- Flexibility to work shift patterns - between 8:30am - 6pm Monday to Saturday
- We can offer you hybrid working (2 days per week in the office) or fully remote - we can discuss at interview you



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