Customer Support Coordinator

Seniority Level: Entry level

Talent

Customer Support Coordinator

The Purpose:
We are on the hunt for an enthusiastic and focused Customer Support Coordinator to join the team.

This role is based in the Camden Direct team, working alongside the greater sales and operations teams providing end to end support for our on-trade customers.

You'll be working at the heart of the business and liaising with a variety of teams to deal with any problem thrown at you. This is a position with significant opportunity to learn, grow and develop within the company.

At Budweiser Brewing Group, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Budweiser and Stella Artois, crafting meaningful moments are what inspire us.

We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together. Cheers to dreaming big

The role:

- Having a warm, friendly, and helpful demeanour
- Responding to customer & internal queries in a timely manner and escalating them to other departments where necessary
- Processing customer orders correctly on our stock management system in line with our deadlines
- Troubleshooting & query resolution
- Raising credits and POs
- Outbound customer service and upselling
- Supporting the consumer care team

Who we’re looking for:

- Excellent interpersonal and communication skills
- A proactive mindset
- Familiarity of SAP and Salesforce
- Eager learner with initiative
- An analytical thinker
- You will be able to spin several plates at once - and keep an eye on all of them
- Team and people orientated
- Knowledge of the beer industry/a passion for the product
- An understanding of the hospitality industry

Benefits & Perks:

- Benefits for you and your family to help your physical and mental health
- Competitive parental leave and pension double contributions
- 25 days holidays per year
- Employee benefits to help your physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental etc.)
- A beer allowance to enjoy our brands
- 2 volunteer days a year to support your local community
- 5 employee networks to support diversity and inclusion
- WPA Private Medical Care
- 26 weeks paid leave for primary caregiver
- ‘Return to Work’ programme

What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded.

We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
- We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience._
- As the leading global brewer, we are committed to bringing people together for a better - and more equal - world. A more equal world starts when everyone can thrive. At Budweiser Brewing Group we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply._

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