Administrator in Stakeholder Relations

**Directorate Overview**

The Communications Directorate is responsible for managing and developing the Bank's external and internal communications. We manage the relationships with key stakeholder groups including the Media and Parliament, as well as providing a Public Enquires function. We work with a wide range of colleagues to develop and deliver the Bank's programme of outreach and education, which includes building strategic partnerships with other organisations and running the Bank's Museum.

We develop and maintain our external website and social media presence and produce the Bank's flagship publications, including the Monetary Policy Report and Financial Stability Report.

The Communications Directorate is also responsible for meeting the Bank’s statutory obligations regarding the Freedom of Information Act, coordinating and responding to requests.

**Department Overview**

The Engagement & Enquiries Group sits within the Public and Stakeholder Engagement team, which is part of the Stakeholder and Media Engagement Division of the Communications Directorate.

The aim of the Public and Stakeholder Engagement team is to build levels of awareness, understanding and trust in the Bank and its work, as well as ensuring the Bank is open and accountable to its stakeholders. We manage relationships with a variety of stakeholders, spanning civic society and the financial sector. The team incorporates several functions: Stakeholder Relations, Public Engagement, Education, Outreach, and the Bank of England Museum.

The job holder’s main role will be to work as part of the Engagement and Enquiries Group which has responsibility for dealing with external enquiries relating to the Bank’s policies and responsibilities

The role includes speaking with members of the public on the telephone, responding to written enquiries, supervising the Bank's social media channels and providing support to the wider work of EEG and its members.

An understanding of the Bank’s roles and responsibilities and an ability to work collaboratively will be key components of this role.

A key strategic priority for the Bank is to build public trust and understanding in its role and the wider economy it operates in. The work will be high profile and the successful applicant will be encouraged to influence how the Bank is perceived externally.

There will also be the opportunity to assist the work of the wider Public and Stakeholder Engagement team in the form of working in the Outreach Team. This role can include, taking ownership of the administrative and logístical arrangements for a range of in-person events across the UK as well as some virtual events.

**Minimum Criteria**
- Self-confident and effective communication skills, both written and oral
- A strong attention to detail
- Excellent organisational skills, ability to prioritise optimally and multi-task to meet tight time limits.

**Essential Criteria**
- Give clear responses to questions posed by the public both on the telephone and in writing
- A great teammate, willing to help others to achieve results and tackle new challenges
- Self-motivation and an ability to work and research with minimum supervision
- Excellent IT skills - particularly Outlook, Excel, Word, PowerPoint and CoPilot
- Commitment to sharing information and learning and developing new skills

**Desirable Criteria**
- A good knowledge of, and a curiosity about, the Bank’s core purposes, operations and responsibilities
- An understanding of social media and an ability to interact through the various channels in an appropriate and engaging way.
- Experience of events management

**Our Approach to Inclusion**

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.

For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.

**Salary and Benefits Information**

This role offers a starting salary of:
Leeds from £24,540 - £25,560

London from £27,300 - £28,350

In addition, we also offer a comprehensive benefits package as detailed below:

- Currently a non-contributory, career average pension giving y