Senior Salesforce Administrator

6 days ago


Sunderland, United Kingdom Nigel Wright Group Full time

The Role

**Responsibilities**:

- Serve as an administrator supporting approximately 800+ users
- Handle all basic administrative functions including user account maintenance and other routine tasks, reports and dashboards creation and management, management of existing solutions, and defect resolution
- Complete regular internal system audits and prepare for planned Salesforce releases
- Maintain and document functional and technical processes and procedures
- Manage Salesforce data feeds and other integrations, provide support the IT teams as needed
- Collaborate with business leaders, implementation team, and users during ongoing project phases
- Work with a team to establish suitable processes to support administrative, functional development, and change management activities
- Work independently with members of the user base to define and document business and functional requirements, including business process diagrams and user stories
- Work collaboratively with implementation team members to design and develop a solution that will fulfil the user stories
- Provide declarative administration and the implementation of user stories through configuration of the CRM platform
- Facilitate system demonstration meetings to showcase the implemented solution
- Collaborate with Testing and Business Unit teams to test and verify solutions through User Acceptance Testing
- Assist in End User Training and grow the Salesforce skill set across the organization Work with the existing Solutions Team and wider sections of IT to ensure collaboration and utilise existing SMEs in Product Owners and Systems Analysts when developing business capabilities into the Salesforce platform

The Person & the offer

Salary on offer is up to £58,000 and there is an excellent benefits package.


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