Helpline & Engagement Service - Caseworkers &

2 weeks ago

Leicester, United Kingdom Freeva Full time

These are new roles for our Domestic and Sexual violence/abuse Helpline Service following the award of a new contract - Helpline & Engagement Service (H&ES)

Providing support and advice to anyone affected by domestic abuse or sexual violence living in Leicester, Leicestershire & Rutland

**Caseworkers - Helpline & Engagement Service**

**Salary**: £20,092.00-£21,589.00 pro rata, dependent on experience.

Hours: Full Time Post Available
Office Based - Leicester

These are new roles for our Domestic and Sexual violence/abuse Helpline Service following the award of a new contract - Helpline & Engagement Service (H&ES).

We are recruiting for 1 post as follows:
Full Time - 37 hours per week: Monday to Friday: 12pm - 8pm, including 1 Saturday a month

About the Helpline Caseworker role:
You will be responsible for taking calls on our helpline for members of the public and professionals which operates Monday to Sunday. You will undertake risk and needs assessment, safety planning with victims of domestic and or Sexual Abuse. You will carry a caseload of clients ensuring their immediate needs are met and referring to other appropriate support as and when identified.

**Specialist Caseworkers - Helpline & Engagement Service**

**Salary**: £21,589 - £22,627 per annum depending on experience

Hours: Full Time: Office Based - Leicester

We are recruiting for 3 posts.

Post 1: 37 hours per week: Monday to Friday: 8am - 4pm, including 1 Saturday a month

Post 2: 37 hours per week: Monday to Friday: 9am - 5pm, including 1 Saturday a month

Post 3: 37 hours per week: Monday to Friday: 10am - 6pm, including 1 Saturday a month

About the Specialist Caseworker roles:
You will be responsible for taking calls on our helpline for members of the public and professionals which operates Monday to Sunday 8am - 8pm. You will be required to undertake risk and needs assessment, safety planning with victims of domestic and or Sexual Abuse. You will provide enhanced support to victims assessed as high risk and/or as having additional support needs which increases vulnerability. You will carry a caseload of clients ensuring their immediate needs are met and referring to other appropriate support as and when identified.

**How to Apply**

**Copy link below to your browser for more information**:
**Job Types**: Full-time, Permanent

**Salary**: £20,092.00-£22,627.00 per year

**Benefits**:

- Additional leave
- Company pension
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

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