Customer Services Group

**Details**:
**Reference number**:

- 285214**Salary**:

- £22,400**Job grade**:

- Administrative Officer**Contract type**:

- Apprenticeship**Business area**:

- HO - Visas and Immigration**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 100Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- LiverpoolAbout the job

**Job summary**:
Customer Services Group (CSG) brings together Asylum & Human Rights (A&HR), Transformation Asylum & Protection, Passports Citizenship and Civil Registration (PCCR) Visas Status & Information (VSI) and Customer Operations Service Support (COSS), Asylum Support, Resettlement and Accommodation (ASRA).

As a major operational part of the Home Office, we play a vital role in supporting the economy and cultural life of the United Kingdom.

For more information about working for the Home Office, please visit Home Office Careers website.

**Job description**:
This campaign is for Administrative Officer Apprentice (AO) vacancies across the majority of business areas within Customer Services Group.

Due to the scale of the campaign, we will be unable to ask your preference regarding the type of role we offer you. However as this is a generic campaign, the majority of roles on offer are similar.

Additional roles, potentially in other business areas and locations within Customer Services may become available over the next 12 months or as the campaign progresses, so if you are interested in being an AO in Customer Services please do apply.

The roles which you will be posted to will depend on the business need/priority at the time you gain full security clearance and pass pre-employment checks. Postings will be staggered, and the timings will depend on the availability of accommodation/IT.

Training will be provided for all roles; part time and flexible working roles are available but for the majority of roles there will be an initial full time training requirement.

**What is an Apprenticeship?**

Apprenticeships are designed to strengthen capability in the Civil Service by developing skilled professionals in priority areas. They provide a unique opportunity to combine formal learning and development with on-the-job experience. The apprenticeship qualification is transferable across the Home Office.

This apprenticeship offers you a fantastic opportunity to learn, earn and develop your skills. If successful, you will be joining over 280,000 people in the Operational Delivery Profession across Government who have the vital job of keeping the UK running and make a real difference to people's lives.

**This role gives you an opportunity to**:

- Be in a position to positively affect some of the challenges facing the UK today.
- Gain nationally recognised qualifications including Level 3 Award in Operational Delivery.
- Develop a wide range of skills and experience that will prepare you for a career both inside and outside the Civil Service

**Length of Apprenticeship**

The apprenticeships will take up to 18 months to complete and you will serve a period of probation. You will join the Home Office on a permanent contract and will be appointed at AO grade.

We rely on diversity of culture and thought to deliver our goals. To ensure we can do that, we seek talented, qualified employees throughout our organisation, regardless of race, colour, sexual orientation, gender, gender identity and expression, nationality, religion, age, disability, marital status or any other protected characteristic.

**Operational Delivery Apprenticeships**

Becoming a Level 3 Operational Delivery apprentice is a fantastic opportunity (suitability and eligibility requirements apply). As an apprentice within Customer Services and the wider Civil Service, you’ll have a first-rate opportunity of working in an energetic and transformative organisation while gaining an internationally recognised qualification.

Apprenticeships are work-based training programmes and apprentices spend 6 hours of their contracted hours undertaking off-the-job training with the support of their learning provider and Line Manager.

**Requirements**:
Please note that we will also accept equivalent qualifications at the same level achieved from a wide range of formal academic and vocational training providers as determined by The Office of Qualifications and Examinations Regulation (Ofqual), including for example, qualifications obtained in Scotland or some BTEC and higher level NVQs. You must have already been awarded the qualification(s) and must be able to provide your certificate(s) at interview.

**Person specification**:
**Responsibilities will include but are not limited to**:

- Making well informed decisions for our customers
- Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with cu