2nd Line IT Support Analyst

Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as a...

A care service provider seeks a 2nd Line IT Support Analyst in Lichfield, UK, to provide technical support to staff, manage escalations, and contribute to service improvements. This role requires expertise in troubleshooting hardware and software. The successful candidate should have experience in a service desk environment, strong organizational skills, and...

**Role: Senior IT Support Analyst** **Type: Permanent** **Start date: ASAP** **Location: Staffordshire** **Rate: £28,000** **Hybrid: 1-2 days in the office / 3 days WFH** A reputable organisation local to Staffordshire are looking for someone to be the primary point of contact for IT support company who provide assistance and installations throughout...

Objective and PurposeThe 2nd line support engineer handles and solves requests for support escalated from the 1st level and perform expert support services for Ascom products and solutions, remotely and/or on-site. He/she performs in various activities to investigate, maintain, correct and improve established systems at various levels of expertise required...

IT Support Analyst 11348SJR£35k – 40k per year + Bonus + Brilliant Benefits Our client is urgently looking for an experienced IT Support Analyst to join their team based in Lichfield on a permanent basis. Please note, the role will require you to be on-site for 4 days per week. You will be a key member of the Technical Infrastructure team and the primary...

Overview Are you ready for what’s next, now? Customer Support Analyst We are seeking a high‑energy, team‑oriented Support Analyst to provide technical support to SI customers. The Customer Support Analyst will work directly with customers to troubleshoot, install and configure the various SI software modules and report to the Support Manager. The role...

OverviewAre you ready for what's next, now?Customer Support AnalystWe are seeking a high-energy, team-oriented Support Analyst to provide technical support to SI customers. The Customer Support Analyst will work directly with customers to troubleshoot, install and configure the various SI software modules and report to the Support Manager. The role involves...

**IT and Application Support Engineer - £30,000- Remote** **Home based role, with occasional office visits to Litchfield site.** **Salary up to £30k D.O.E** This is a FANTSATIC opportunity for a confident and experienced 2nd line Engineer to join a innovate and award-winning company. **What will I be responsible for?** - Liaise with 1st line support...

Reporting to the IT Infrastructure and Service Manager, you will be providing first line IT technical support and assistance to users both on-site and remote. You will not only need good IT skills and knowledge, but also excellent communications skills to resolve issues in person and over the telephone. The ability to display professional empathy and convey...

**ERP Support Analyst - Stakeholder Management - Lichfield / Hybrid** **ERP Support Analyst** required for a leading manufacturing company based just outside of Lichfield to be responsible for bridging the gap between IT and Operations, using those relationships to effectively manage escalations, while facilitatingcontinuous improvement initiatives within...