Patient Pathway Coordinator
2 days ago
**About The Role**:
**UNLOCK YOUR BEST WORK LIFE**
**+ make a difference for every patient**
We have an exciting opportunity for a **Patient Pathway Coordinator** to join our friendly team at Practice Plus Surgical Centre, Gillingham. As the first point of contact in our patient pathway, you’ll play a vital role in ensuring a smooth, efficient and supportive experience for every patient — from referral through to treatment. This is a role where your attention to detail and organisational skills will truly make a difference to patient care and outcomes.
**What you'll be doing**:
As a key member of our administration team, you will:
- Manage patient referrals, pre-assessment and clinic bookings, ensuring all information is accurate and complete.
- Liaise with GPs, consultants, and patients to coordinate appointments and arrange transport or translation services where required.
- Provide a professional, compassionate, and courteous service to patients, whether over the phone or face-to-face.
- Handle patient and clinical queries efficiently, ensuring confidentiality and sensitivity at all times.
- Update and maintain patient records on our systems, ensuring accuracy and compliance with data protection.
- Support clinical teams by processing clinic outcomes, booking follow-up appointments, and ensuring smooth scheduling of surgical procedures.
- Play a proactive role in helping the team meet targets and maintain excellent service delivery standards.
**What we’ll look for in you**:
As an experienced administrator with strong IT skills (Word, Excel, and data entry), you will also be:
- A confident communicator with excellent interpersonal skills and a natural ability to put patients at ease.
- Highly organised, with the ability to manage competing priorities and work effectively under pressure.
- A true team player who can also work independently with mínimal supervision.
- Flexible, positive and committed to delivering high-quality patient care.
- Previous experience in a healthcare setting or an understanding of medical administration would be an advantage, but not essential.
What you can expect in return;
- A salary of £24,249 per annum
- Working 37.5 hours a week
- An extensive range of wellbeing and lifestyle benefits
- 25 days annual leave (increasing with service) plus bank holidays
- The support you need to grow in your role
Applicants must have the right to work in the UK.
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