Telecoach/psychological Therapist

We are pleased to be able to offer 2 Vacancies within our team. 2 x Permanent Full time positions. Our First Response service offers 24/7 support to people of all ages living in Bradford, Airedale, Wharfedale or Craven to ensure that access to high-quality mental health care can be achieved by people suffering with a mental health Crisis in line with Core 24 Guidance. Accessed through a single phone number people can ring for help from psychological / mental health trained staff, who can identify their needs and intervene or signpost as required to ensure that they can access the right support in a timely way from an appropriate service. The Telecoaches are the first point of contact for callers who contact First Response. The role is varied and includes: - The primary role is to provide initial triage assessment of callers and use the Triage Form on SystmOne and the UKMH Triage Scale to aid decision making about appropriate and timely response. - They will share information, in-line with Information Governance guidance, offer signposting and advice to callers including service users, carers, staff from a range of health, social care and voluntary agencies including 999 services. - They will provide compassionate and professional support to callers. - Where appropriate they will provide time-limited telephone support and assist individuals in managing distress by providing validation and reassurance and supporting known mental health service users and carers to use strategies from individual Crisis and Contingency Care Plans, (if in place). **Closing Date**: 16th of February 2025. **Shortlisting Date**: 18th of February 2025 **Everything we do is underpinned by our core values**: - We Care - We act with respect and empathy, and always value difference We Listen - We understand people’s views and respond to their individual needs We Deliver - We develop and provide excellent services and support our partners We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including: Increase mileage rates for > 3500 A wide range of health and wellbeing support packages A range of internal and external development and learning opportunities Plus many more. We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme. BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities. Please read the attached Job description and person specification for further details about this role. Right to Work in the UK Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status. Regrettably, if the role is not eligible for sponsorship under the Trust’s eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period. As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.