Payroll Implementation Specialist

**Payroll Trainee**

**Location**:Tytherington Business Park, Macclesfield

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people Interested in joining our smart, fun, and talented team?

**Job Purpose**

The Payroll Implementation Specialist is responsible for implementing our brand-new customers and completing configuration for our existing customers when requested. The role includes managing customers for up to six months onboarding them into Fourth, payroll and pension processing, delivering excellent customer service and daily problem solving.

You will be a highly confident and motivated individual with prior experience in Fourth Solutions. This individual will work with our Sales, Project Management, Professional Services, Solution Consultants and Customer Success teams in every stage of the customer life cycle to provide new and existing customers with a quality implementation.

You will work closely with Fourth’s prospects and customers understanding their business, payroll and pension implementation to meet their requirements to enable the delivery of their payroll and pension that works well for each customer creating value and maximising growth opportunities. You will develop a deep understanding of the implementation service and the ability to transform our customers’ requirements as well as consulting on best practice within payroll and pension. You will build great relationships and act as an ambassador for the company and our products.

**Key Responsibilities**
- **Payroll & Pension Implementation**: Manage onboarding, configuration, payroll processing, pension administration, and RTI compliance for a portfolio of customers.
- **Customer Engagement & Service Delivery**: Build strong client relationships, deliver excellent service aligned with SLAs, and support customer loyalty throughout the lifecycle.
- **Technical Configuration & Demonstrations**: Handle setup of PAYE, pay basis, pension schemes, and tax balances; perform data uploads, parallel runs, and system exports; deliver solution demos and assist with RFPs.
- **Reconciliation & Compliance**: Conduct payroll and pension reconciliations (FPS, EPS, tax, opt-ins/outs), resolve HMRC queries, and ensure RTI accuracy including rollbacks and EYU submissions.
- **Project & Stakeholder Management**: Lead discovery sessions, document requirements, create task timelines, and coordinate with internal and external stakeholders through implementation and hypercare.
- **Knowledge Sharing & Continuous Improvement**: Contribute to process enhancements, share expertise within Payroll Operations, and maintain up-to-date documentation and statutory knowledge.
- **Communication & Documentation**: Manage customer communications on legislation and timetables, maintain payroll procedure manuals, and ensure smooth handovers during absences.
- **Team Collaboration & Flexibility**: Support BAU teams during peak periods, assist colleagues during leave, and demonstrate a proactive, team-oriented approach in a dynamic environment.

**Experience**
- **Payroll Expertise**: 2-5 years of payroll experience with essential hands-on payroll implementation background and strong knowledge of UK payroll legislation and best practices.
- **Customer-Focused Consulting**: Proven ability to consult with customers, understand their requirements quickly, and design tailored, best-practice solutions.
- **Training & Facilitation Skills**: Comfortable delivering workshops, webinars, and solution demonstrations, with a passion for educating and training others.
- **Analytical & Problem-Solving Mindset**: Strong problem-solving skills, adaptability to shifting priorities, and a logical, detail-oriented approach to challenges.
- **Autonomous & Accountable**: Capable of working independently, managing timelines, and delivering high-quality outcomes without constant supervision.
- **Strong Communication & EQ**: Excellent interpersonal skills with emotional intelligence to engage effectively at all levels of an organization.
- **Team-Oriented & Flexible**: A collaborative team player who is friendly, professional, and adaptable in a dynamic, fast-paced environment.
- **Driven & Quality-Focused**: Committed to excellence, with a high attention to detail and a drive to meet and exceed standards.

**Benefits**
- Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays
- ️Flexible working Use our flexible working hours and hybrid working environments to manage it.
- Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discoun