Customer Experience/administrator
2 weeks ago
Customer Experience Executive
Do you believe in delivering first class customer service? Are you an excellent communicator? Are you PASSIONATE about constantly growing and improving? If so, please read on We are a rapidly growing company, supporting Estate Agencies to market properties in the best way possible, all over the Country.
We are currently looking for someone to join our Customer Experience ‘Dream Team’, where you will be the first point of contact for our customers. Why join us on this exciting journey?
Jumping aboard our bus means you’ll have fun (we’re at work for a large part of our lives so we should definitely enjoy the journey), while striving for continuous improvement in everything you do. You’ll feel part of the family from your very first day, as we all work together to achieve our joint Goals.
Your main responsibilities will include:
- Taking ownership from inbound customer queries and keeping customers updated on the progress of active cases, thus reducing repeat contact.
- Building and maintaining relationships with branches and key contacts
- Making proactive outbound calls
- Tracking and checking product quality
- Ad-hoc project work and activities as they arise Working days are Monday to Friday with the occasional Saturday cover.
Benefits include a great working environment, generous holiday allowance, enrolment on company private health care scheme as well as a career paths plan that incentivises performance and personal growth.
**Salary**: Up to £21,500.00 per year
Schedule:
- Monday to Friday
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