Business Services Assistant

2 days ago

Matlock, United Kingdom Derbyshire County Council Full time

**Join Our Dynamic Team as a Business Services Assistant - in Home to School Transport Team**

Are you passionate about making a difference in the lives of children and young people with special needs and disabilities? Do you thrive in a dynamic, customer-focused environment? If so, Derbyshire County Council's Home to School Transport Team is looking for you

**Purpose of the Role**:
As a Business Services Assistant, you will play a crucial role in providing effective and efficient administrative support to the Special Needs and Disability (SEND) Transport team. Your work will ensure the smooth arrangement, procurement, and maintenance of specialised transport services, all while delivering excellent customer service.

**Key Responsibilities**:

- Serve as the main point of contact for senior staff, acting as a filter to resolve issues efficiently.
- Proactively manage correspondence, ensuring all actions are identified, tracked, and addressed promptly.
- Arrange transport provisions using established systems and processes.
- Monitor and review contract performance, addressing issues and escalating complaints as necessary.
- Coordinate meetings, providing administrative support and ensuring follow-up on action points.
- Offer clear information and guidance on policy and procedures within the service area.
- Build and sustain relationships with internal colleagues, service users, and external contractors.

**What We’re Looking For**:
**Experience**: Proven experience in a customer-focused environment, with skills in financial monitoring and working across various disciplines.

**Skills and Knowledge**: Excellent organisational and communication skills, a strong understanding of data management systems, and proficient ICT skills.

**Personal Attributes**: Initiative, attention to detail, ability to work under pressure, and a commitment to high levels of customer care.

**Qualifications**:
Qualified to Level 3 in Business Administration or equivalent experience.

**What we offer you**:

- 25 days of annual leave plus another 5 once you reach 5 years of continuous service, plus bank holidays.
- Flexible working options including hybrid working
- Flexi time, allowing up to an additional 2 days of leave per month.
- Training and development opportunities.
- On the job training from a supportive team.
- Generous local government pension scheme
- Guaranteed incremental annual pay increases.
- Access to a comprehensive wellbeing package
- Cycle to work scheme.
- Discounts at selected county leisure centres.
- and much more

**Why Join Us?**

At Derbyshire County Council, we are committed to supporting our employees’ development and well-being. You will be part of a dedicated team making a real difference in the community. Enjoy a supportive work environment with opportunities for professional growth.

We also offer flexible working options, which include hybrid working from home with a minimum of one day in the office per week, based at our offices in Matlock.

PLACE1

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