Field Service Engineer
1 week ago
Our client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations. They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions.
Ideally you will have at least 1 year’s experience within the field, maybe from a vending, locker, self service or similar or even an ATM background.
You will be looking after the Newcastle and surrounding areas.
As a field Service Engineer you will provide technical support to their customers by carrying out maintenance on a range of Self-service devices based at banks, supermarkets, and independent stores across the required areas.
You will be working independently, 'in the field’, travelling to required areas on a daily basis. You will be provided you with a company van (for work usage only), a mobile and a laptop, training, and network of support you need to work autonomously.
**Key Responsibilities**
- Maintain / repair technical hardware problems on customer sites, i.e. Self-Service, Kiosks, Lockers, Vending machines, ATM’s and more.
- Diagnose system problems in mínimal time and repair.
- Respond to all technical hardware problems on site.
- Deal with customers in a professional manner during difficult high-pressure situations.
- Work within the times scales as set out in the Service Level Agreements (SLAs).
- Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
- Attend training classes to ensure fulfilment of Service Levels.
- Coordinate with the technical resources necessary to resolve critical customer situations.
- Liaise, coordinate with sub-contractors when needed.
- Work well independently and in a team situation.
- Make recommendations for improving our service, reliability & performance
This is very much a customer facing role and you will need to be comfortable liaising with all levels of personnel.
You will also be liaising with many departments within the business, reporting back and updating situations.
**Skills and Experience Required**
- Technical hands-on experience working on either self-service machines, vending machines, ATM’s or other such hardware is **essential**:
- Experience of working on Windows based software is advantageous
- Previous experience in a similar customer facing environment working to achieve customer service level agreements
- A flexible approach to work and a willingness to learn new skills
- Good communication skills with ability to work collaboratively as part of a wider team across the business
A full UK Valid Driving License is **essential**for this role and comes with a vehicle, fuel card, laptop, phone, tools and workwear.
**There is a rotating shift pattern as per below and includes working 1 weekend in 4, which will fall on either week 2 or week 3 shift pattern.**
**You will then be rostered 2 days off as compensation for working that weekend the following week.**
**Week 1 7am to 4pm**
**Week 2 & 3 8.30am to 5.30pm**
**Week 4 10 am to 7pm**
**Other benefits include**
- Competitive Salary with regular overtime opportunity
- In house training on new product offerings
- 9% pension scheme (combined contributions)
- 2 x salary Life Assurance
- Refer a Friend scheme
- Optional Healthcare plan including retail discounts
- Employee Assistance Programme and much more
This is a super position working for an excellent organization.
-
Field Service Engineer
2 weeks ago
Gateshead, United Kingdom CK GROUP Full timeCK Group are recruiting for a Field Service Engineer for a well-established medical diagnostic company with an international reputation comprising two flagship business divisions that specialise in the design, manufacture and support of Clinical Electrophoresisand Haemostasis systems. The Service department’s primary function is to ensure all...
-
Gateshead, United Kingdom NRG. Full timeMulti‑Skilled Field Engineer – Electrical Bias2 days ago Be among the first 25 applicantsThis range is provided by NRG… Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeAre you a skilled electro‑mechanical engineer with a passion for solving complex problems and delivering...
-
Gateshead, United Kingdom NRG. Full timeAre you a skilled electro-mechanical engineer with a passion for solving complex problems and delivering exceptional service? Our client is looking for a Multi-Skilled Field Engineers to join their experienced service team, working with a wide range of clients to inspect, maintain, and repair heavy industry equipment.What You’ll Get in ReturnStarting...
-
Helicopter Mission Systems Field Engineer
1 week ago
Gateshead, United Kingdom Leonardo Full timeA leading aerospace and defense company seeks a Field Service Representative to ensure the functionality of avionics systems on helicopters. The role involves providing technical support, troubleshooting issues, and maintaining effective relationships with customers. Essential qualifications include engineering experience with aircraft and a full UK driving...
-
Electrical Field Engineer
3 days ago
Gateshead, United Kingdom NRG. Full timeA leading engineering firm in the United Kingdom is seeking a Multi-Skilled Field Engineer with electrical bias. This role involves inspecting and repairing heavy industry equipment, troubleshooting faults, and ensuring safety compliance. The ideal candidate has strong electrical skills, valid UK driving licence, and experience in a similar role. This...
-
Gateshead, United Kingdom Leonardo Full timeA leading defence and aerospace company seeks a dedicated Field Service Representative to ensure proper functioning of avionics systems on helicopters in Saudi Arabia. The ideal candidate will have engineering experience with aircraft, a customer-focused mindset, and excellent communication skills. Responsibilities include providing technical support,...
-
Field Service Electrical Engineer
2 weeks ago
Gateshead, United Kingdom NRG Resourcing Ltd Full timeA leading engineering services company is seeking an Electro-Mechanical Engineer to join their team in Gateshead. The role involves inspecting and repairing heavy industry equipment, providing exceptional customer service, and ensuring compliance with safety standards. Candidates should have proven electrical fault-finding skills, experience in heavy...
-
Electrical Maintenance Engineer
2 weeks ago
Gateshead, United Kingdom NRG. Full timeA leading engineering firm is seeking a Mid-Senior level Electro-Mechanical Engineer to provide exceptional service. You will be responsible for inspecting, maintaining, and repairing heavy industry equipment, traveling to customer sites. The role requires strong electrical fault-finding skills and a valid UK Driving Licence. You will have the opportunity to...
-
Field Service Manager
2 weeks ago
Gateshead, United Kingdom Idibu Full timeCK Group are currently recruiting for a Service Manager on behalf of a medical diagnostic company. Location:This role will be based at their site in Gateshead and is a permanent role with Mon-Fri daytime working hours. Salary: Competitive (depending on experience) The Role: The successful candidate will lead and develop a skilled team of service engineers...
-
Field Service Manager
1 week ago
Gateshead, United Kingdom Idibu Full timeOverviewCK Group are currently recruiting for a Service Manager on behalf of a medical diagnostic company.Location: This role will be based at their site in Gateshead and is a permanent role with Mon-Fri daytime working hours.Salary: Competitive (depending on experience)The RoleThe successful candidate will lead and develop a skilled team of service...
