Global Head of User Experience and Optimisation

**Your role in a nutshell**:
Are you an experienced senior UX’er with a creative energy, penchant for the technical and an unrelenting curiosity? Then you may just have found your match. Are you excited by a role within a business that has a direct impact on changing lives? Here at The Body Shop we exist to fight for a fairer and more beautiful world. The aesthetics of the brand are paramount, and you play a leading role in translating our brand into powerful, changemaking, beauty experiences.
- You will take the lead role in the strategic development of our UX strategy but you will also be hands on in your favourite tools, staying current with evolving trends and facilitating design thinking amongst a wide group of stakeholders.- You report into a product director and are a self-starter, operating with full autonomy alongside senior Subject Matter Experts (SMEs) and executive leadership. You will use your entrepreneurial capabilities to deliver world-class experiences across multiple workstreams within a matrix environment. Your ultimate goal is to deliver high-quality experiences to add incremental value and accelerate The Body Shop’s digital prowess.**More about the role**:

- You are responsible for being the voice of the customer whilst ensuring that strategic goals are met by the delivering the best available experiences. You will lead a shared vision of the UX continually enhancing existing journeys and ensuring business readiness for new launches.-
- Leadership of the consumer experience across our direct channels (E-commerce and The Body Shop at Home)-
- Management and development of a 3-person team; 2 UX designers and and Optimisation Manager-
- Thought leader establishing a clear and unified vision for customer experience through stakeholder engagement and excellent communication skills Creation, development and on-going evolution of the conversion rate optimisation across +£100m global digital business-
- Commercial ownership of a series of third party suppliers to enrich the customer experience which requires tight financial control and a focus on operational profitability-
- Conversant with our technical infrastructure and platform capabilities, working hand-in-hand with our digital product teams, working out the best routes for monetizing a continually improving product featureset-
- Experience Evangelist, influencing peerset, senior leadership and executive teams to emerging trends and weaving them into the orchestration of new experiences-
- Utilising data-driven, creative expertise to build credibility and support across the business constantly delivering accurate and timely analysis for more robust decision making-
- Define and deliver enhancements using Agile sprint methodology to develop end-to-end digital customer experiences, develop prototypes and experiments to validate propositions and prepare solutions for delivery-
- Guardian of delivering and auditing WCAG-compliant accessible experiences**What we look for**:
As well as evidence of the expertise listed in above accountabilities, we are looking for some specific experiences from your career to date:
**Design literacy**:First and foremost a love for digital design. Understanding how to build compelling experiences and taking a vision all the way through concept, deployment, validation and measurement.

Add to that the need to share your thinking and vision with a wide variety of stakeholder communities from delivery teams to business stakeholders and you’ll understand why we need exceptional communication and presentation skills on top of your technical knowledge.

**Technical**:Fluent in design tools like Figma, Axure, Adobe CX suite. Up to date knowledge on accessible design standards and a strong understanding of how to interweave personalised experiences into a solid base UX journey. An understanding of code and knowledgeable about how code can influence the possible.

**Retail**: To fully appreciate the nuances of the sector you will ideally have worked within an omnichannel retail environment.

**Managing complexity**: Not just in your UX domain, but across teams, geographies and divisions. Experience of working within a matrix or complex global environment would stand you in good stead.

**Entrepreneur**: This means constantly innovating, solving problems, taking initiative, anticipating changes, overcoming barriers, and bringing new ideas to life - always.

**Purpose**: Its essential that you ‘get’ what we are about. The Body Shop is a unique business with a strong and distinct heritage. It has a stated mission to fight for a fairer and more beautiful world and everything we do feeds into that ambition. We need you to be equally on board.

**Benefits**:
The role can be based in London Bridge of Littlehampton, West Sussex ( 2 office days required per week)

a 6% contributory pension plan (that rises with loyalty)

23 days holiday plus bank holidays - time to refresh and recharge

1 Self Love Day - An extra day of