Customer Service Representatives

2 days ago

Wallsend, United Kingdom DXC Technology Full time

**Customer Service Representatives**:

- Cobalt Business Park, Newcastle Upon Tyne (NE27)
- £21,000 per annum
- Permanent
- Full Time

**Overview**

Customer Services Representatives (CSR's) will work a 37 ½ hour week, covering 9 am till 5 pm (Monday - Friday) at the Newcastle (Cobalt) Contact Centre, and will report to a Team Leader.

CSRs will handle all aspects of customer contacts via telephone and written correspondence and forms. They will be responsible for managing their own time, attendance and punctuality and for ensuring they are familiar with the current Policies / Procedures, processing rules and navigation of the various systems deployed. CSRs contribute to the delivery of contractual obligations to J.P.Morgan, including the achievement of Service Levels. CSRs are supported in their role by Team Leaders, and will be expected to convey a professional image of the Contact Centre to both internal and external customers and suppliers. CSRs are expected to act with integrity at all times and command the respect of their peers and customers, contributing to the creation of a successful business environment.

**Responsibilities**:

- To act as the first point of contact for JPM POca account holders via telephone, written correspondence and forms
- To guide account holders accurately and professionally through business processes enhancing the customer experience
- Investigation work to reunite customers with their funds
- Adhere to and be familiar with Policies / Procedures, processing rules and POca systems
- To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required
- Adhere to agreed call/ written quality standards
- To follow the DXC Technology and J.P.Morgan administration policies and procedures with a common sense approach

**Skills required**:

- Previous experience of working in a Contact Centre (desirable 1-2 years however not essential as full training will be provide)
- Previous Back Office experience including letter writing (desirable 1-2 years however not essential as full training will be provide)
- Previous input capture experience, prepping mail, scanning documentation (desirable 1-2 years however not essential as full training will be provide)
- Excellent telephone manner (essential)
- Ability to work on your own and as part of small team (essential)
- Desire to go the extra mile for the customers and enhance their customer journey (essential)

**What we offer**:

- Working for a global leading Technology company on a prestigious contract with one of the world leading banks
- Competitive salary
- 25 days annual leave (bank holidays in addition)
- Company pension
- Ongoing training
- Numerous benefits including dental, Healthcare, cycle to work scheme, holiday purchase/sell options etc.

  • Customer Service Representative

    2 days ago

    Wallsend, United Kingdom Shoptimised Full time

    Shoptimised was created from a 'scratch your own itch' moment. Our co-founders, who were running a PPC Agency, were managing Google Shopping for over 50 clients with no control over the clients’ Product Feeds. So, they looked around the market for a solution. Every software they found which came close to their requirements immediately priced them out so,...

  • Customer Service Representative

    2 days ago

    Wallsend, United Kingdom Shoptimised Full time

    Shoptimised was created from a 'scratch your own itch' moment. Our co-founders, who were running a PPC Agency, were managing Google Shopping for over 50 clients with no control over the clients’ Product Feeds. So, they looked around the market for a solution. Every software they found which came close to their requirements immediately priced them out so,...

  • Customer Service Representative

    1 week ago

    Wallsend, United Kingdom William Hill Full time

    **Location** Howdon - North Tyneside WALLSEND TYNEMOUTH ROAD NE28 0BA **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 10.00 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.Careers in our shops are about much more than simply taking...

  • Customer Service Representative

    4 days ago

    Wallsend, United Kingdom DXC Technology Full time

    Customer Service Agents Work Location: Cobalt Business Park Hours per week: Full Time Contract type: Permanent At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers, calling us with enquiries and requests about their loan account. We are looking...

  • Retail Customer Service Representative

    10 hours ago

    Wallsend, United Kingdom William Hill Full time

    **Location** Newcastle upon Tyne WALLSEND HIGH STREET WEST NE28 8JD **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 18.00 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking...

  • Customer Service Advisor

    1 week ago

    Wallsend, United Kingdom Biffa Waste Services Full time

    A great opportunity to join our amazing customer service team in the waste and recycling industry dealing with Skips and Bulkers. - **Customer Service Advisor**: - **Wallsend**: - **Part Time 17 to 25 Hours Per Week**: - **Hours between Monday to Friday 08:00 - 17:00**: - **National Minimum Wage / £11.44 per hour **Key Responsibilities**: - Manage...

  • Customer Service Assistant

    1 week ago

    Wallsend, United Kingdom Eurest Full time

    **More about the role**: Could you bring your spark to Eurest? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious, high-quality food that delights our clients and customers Serving customers, ensuring they receive an easy and seamless personalised experience Being knowledgeable about the food service and...

  • Customer Service Team Leader

    4 days ago

    Wallsend, United Kingdom William Hill Full time

    For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. We put our customers 1st and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our...

  • Customer Service Advisor

    2 weeks ago

    Wallsend, United Kingdom Pendragon Full time

    **Customer Service Advisor - Fixed-Term 6 Month Contract** **Stratstone BMW Tyneside** **Salary of £24,298 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Tyneside? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an...

  • Customer Service Advisor

    9 hours ago

    Wallsend, United Kingdom Pendragon Full time

    **Customer Service Advisor - Fixed-Term - 6 Months. Monday-Friday 40 hours per-week** **Stratstone BMW Tyneside** **Salary of £21,598 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Tyneside? As the UK’s leading luxury automotive retailer, we’re dedicated...