Customer Services Team Leader

**BERKMANN WINE CELLARS**

Customer Services Team Leader

Job Title: Customer Services Team Leader

Reporting to: Senior Customer Services Team Leader

Location: York office

Position: Permanent, full time

We are proud to be the largest family owned and family-run wine importer in the UK. We have been selling premium wine since 1964 and our expertise has grown along with our award-winning portfolio. The wineries we represent are like us - progressive and fiercely independent - and we sell their premium wines to our ever growing customer base which includes both the on and off trade.

This is a new and exciting role for an experienced or aspiring manager to join our existing team in our York office. You will love the high energy of this fast-paced team, working to tight deadlines whilst staying positive, proactive and ready for a new challenge every day. Reporting to the Senior Customer Services Team Leader, this position will help to ensure a quality service is provided by the Customer Services Team based in York.

Delivering a first-class service is your number 1 priority and you will have the ability to build rapport and relationships, in addition to motivating and providing support to the team. Excellent communication skills (both written and spoken) are essential so you can assist and advise our customers. You will also need good data entry skills as this opportunity requires a high level of accuracy. Effective problem-solving skills are important for this role so that you are able to deal with the escalation of queries. You will be interacting with your sales team colleagues too, who may want to check a product’s availability, price or vintage; no day is the same.
- Competitive starting salary of £25,000 per annum
- 25 days annual leave (rising to 26 days after 5 years and 27 days after 10 years)
- Generous staff discount on our wine
- Being part of a diverse and successful family owned and run company
- Access to support and training

**WORKING PATTERN **- Our Customer Services team work flexibly together to get the job done This role is 37.5 hours per week and will cover a shift pattern of 7.5 hours per day between the hours 9am - 6pm Monday to Friday (with an unpaid break of 1 hour) and up to 4 hours on a Sunday (working from home on a rota basis).

You may be required to work Bank Holidays when requested which is also on a rota basis with our team members, you will receive payment or time off in lieu for these days.

**WORK LOCATION **- Our York office is based in YO26 6QU and we are currently operating 4 days in the office and 1 day at home (Friday). If you are working a Sunday shift this will be from home.

**HOW TO APPLY - **Please note that should any suitable CV’s be received whilst the advert is live then individuals will be invited to interview prior to the closing date and an appointment may be made.

A detailed job description will be provided if you are invited to an interview.

**No Agencies Please - We thank you for your interest in working with Berkmann Wine Cellars, however, we have our own internal HR and Recruitment team who support our recruiting needs. We will not pay fees or acknowledge any CV's supplied to Berkmann Wine Cellars unless you have been briefed on the role by a member of our HR Team. Thank you for your understanding in advance.**

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- York: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location