Café Assistant

The Makers’ Kirk
- Greenock
- Work | Art | Soup

**Do you enjoy making people happy with nourishing food and excellent coffee?**

**If sowe would love you to join us.**

The Makers’ Kirk is a co-working & creative event space newly established in a renovated church in the heart of Greenock.

We are looking for a Café Assistant to provide attentive and quality serve to tenants and visitors to the Kirk creating a welcoming environment for all.

**Job Description and Person Specification**

**Cafe Assistant**

Reports to: Catering Supervisor

Scope: This position will greet and engage with cafe customers, have a thorough understanding of all food and beverage items offered, perform all service-related tasks, and ensure guests have a superb café visit.

This role requires great customer service skills and experience of working within a busy café environment.

Working hours: Full Time: 37 - 40 hours - to be confirmed.

The post holder will be expected to work flexibly within the opening hours of the operation which may include one day in the weekend.

Remuneration: Living Wage - £12.60

**Essential Functions**:
**Food and Drink Service**
- Warmly greet customers and provide introduction to Makers’ Kirk; engage with customers in a friendly manner.
- Be familiar with the menu and specials, understanding and memorising various food and beverage items offered, including key ingredients and relevant allergens.
- Assist customers with food and beverage recommendations and menu-related questions and upsell
- Process food and beverage orders and accurately conveying to other members of café team.
- Prepare food and beverage orders.
- Operate point-of-sale system to process food and beverage orders, prepare and manage checks, run close-out processes at the end of shift, etc.
- Deliver food and beverage orders to customers.
- Actively listen to visitor feedback, requests, and concerns; effectively handle customer complaints and special requests.
- Customer billing correctly using EPOS system.
- 10. Collect payment; handle cash, credit card, debit cards and other transactions correctly.
- 11. Report any problems noticed with food quality to the Catering Supervisor

**Systems and Processes**
- 12.Clear tables by removing dishes and wiping down table and chairs, replace any used condiments.
- 13. Clear dirty crockery and cutlery to identified areas; manage plate clearing and refuse in accordance with food safety and other guidance provided.
- 14. Assist with keeping all work areas orderly; clean both front
- and back-of-house areas as required, co-ordinating with Café Supervisor.
- 15. Operate and clean all cafe, servery and back of house equipment in accordance with training provided and safe systems of work.
- 16. Remove refuse from back-of-house areas and transport to refuse storage areas in accordance with guidance and training provided and safe systems of work.
- 17. Complete opening and closing schedules accurately and in a timely manner.
- 18. Ensure that all Makers’ Kirk building rules, safety standards, and cleaning requirements are followed at all times.
- 19. Support the training and direction of new staff.
- 20. Maintain good attendance and communicate with supervisory staff on rota management.
- 21. Perform other duties as assigned including kitchen and food preparation where required.

**PERSON SPECIFICATION**

**Essential**
- Minimum 1 years’ experience working in a customer service position; hospitality, food & beverage, or retail
- Familiarity with EPOS systems
- Enthusiasm for food and drink - especially artisan roast coffee.
- Good interpersonal and communication skills; working with customers and staff

**Desirable**
- Experience working in a visitor services environment
- Level 2 food hygiene qualification

**Personal attributes**
- Self-motivated with a willingness to learn
- Ability to work as part of a team and use initiative as expected with the role
- Pleasant personality
- Ability to meet physical and scheduled demand of the position, including walking, standing, or lifting heavy items for extended periods.

Pay: £12.60 per hour

Expected hours: 37 - 40 per week

Physical Setting:

- Café

Shift:

- Day shift

Work days:

- Weekend availability

Work Location: In person

Application deadline: 20/07/2025
Expected start date: 06/09/2025