Night Concierge

2 weeks ago

West London, United Kingdom Abbatt Property Services Full time

We are currently recruiting for a Night Concierge to work in our residential developments based in West London (W5), where you will have responsibility for being the first point of contact and delivering the highest levels of customer service to all residents, visitors and contractors.

You'll be a real people person and go that little bit further to get to know the residents at this small but perfectly formed development, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful.

**Responsibilities**
- To meet and greet all residents, visitors, contractors in courteous and professional manner at all times
- To receive all parcels and packages for the buildings managed by the concierge team (not Housing Associations)
- To log all parcels, packages, keys (anything that is handed in to the concierge office) on the BuildingLink database using the appropriate event type
- To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf)
- To log all resident written instructions under relevant apartment number on BuildingLink
- To request all verbal instructions from residents to be made in writing and logged under appropriate apartment number on BuildingLink and in appropriate folder on Outlook
- To enter all 'new' resident (tenant) details and documents (Registration Form, ID, AST) on BuildingLink, sending of Welcome Park and login details, the programming of door entry fobs (where applicable)
- To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to Property Manager
- To assist the Property Manager in arranging apartment access for contractors (HIU, Sprinkler Head, Window Cleaning etc.)
- To perform end of shift parcel and key audits, resolving any discrepancies, or highlighting issues to the Property Manager
- To perform the weekly fire alarm test and be familiar with the site fire activation and evacuation procedures and evacuation points
- To perform lift alarm test, riser cupboard inspections and other such tests and inspections as required
- To report all and any incidents occurring on site to the Property Manager (via Buildinglink Incident Reporting facility)
- Ensure effective security of residents and the building at all times including manning any CCTV
- Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager

Ideally, you'll have all or most of the experience we're asking for:

- Previous experience within the hospitality industry, preferably within a similar role
- Significant experience providing exemplary levels of customer service
- Experience in managing contractors and building works within a busy development
- Awareness of general fire, health & safety and security
- Proven ability to and handle confidential information with professionalism and discretion

**Hours**: 4 on and 4 off (19:00 - 07:00)

**Salary**: £12 per hour (£26,208 per annum)

**Location**: Hanger Lane (W5)

If this position is of interest to you, please send your CV across.

  • Night Concierge

    1 week ago

    London SW RU, United Kingdom Riverstone Fulham - Concierge Full time £193,660 per year

    Concierge Team (Nights) role - up to £37,115 a year starting salary based on experience, plus performance related bonus.Be a part of something new and exciting; find your place at RiverstoneJoin our Night Concierge Team at our luxury Residence in Fulham.The best of what you love about hospitality – varied role delivering a great experience, but without...

  • Night Concierge

    4 days ago

    London, United Kingdom Haymarket Hotel - Concierge Full time

    We have an exciting opportunity for a Night Concierge to join our highly successful team here at our Haymarket Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest requests and...

  • Night Concierge

    2 days ago

    London, United Kingdom Haymarket Hotel - Concierge Full time

    We have an exciting opportunity for a Night Concierge to join our highly successful team here at our Haymarket Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest requests and...

  • Night Concierge

    1 week ago

    West London, United Kingdom Abbatt Property Services Full time

    Temporary - West London, London - £10.50 - £11.77 per hour We have some fabulous night Concierge opportunities for residential developments located in West and North West London. As a Temporary Concierge you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the Development...

  • Night Concierge

    1 week ago

    London, United Kingdom Charlotte Street Hotel - Concierge Full time

    We have an exciting opportunity for a Night Concierge to join our highly successful team here at the our Charlotte Street Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest...

  • Night Concierge

    2 days ago

    London, United Kingdom The Soho Hotel - Concierge Full time

    We have an exciting opportunity for a Night Concierge to join our highly successful team here at The Soho Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest requests and...

  • Night Concierge

    4 days ago

    West London, United Kingdom Portico Full time

    Portico are on the lookout for an experienced Night Concierge to join our team based at an iconic media building in White City that has been converted into a luxury residence.If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming part of our concierge team! This position is perfect if you enjoy...

  • Night Concierge

    1 week ago

    London, United Kingdom The Soho Hotel - Concierge Full time

    We have anexciting opportunity for a Night Concierge to join our highly successful teamhere at The Soho Hotel. Your main priority will be to help run the conciergedesk in the absence of the wider team throughout the evening. This will includeanswering any incoming calls, helping guests with their luggage, reacting andadhering to guest requests and assisting...

  • Night Concierge

    3 days ago

    London, Greater London, United Kingdom Thomas Webb Recruitment Full time £31,000 per year

    Vacancy: Night ConciergeLocation: Waterloo areaSalary: £31,000Hours/Days: 4 on 4 off, 12 hour shifts We are currently seeking 2 x experienced, highly presentable and customer focused Night Concierge to work at a modern, high end residential development of circa 150 properties in the Waterloo area.As a Night Concierge, you will play a key role in ensuring...

  • Night Concierge

    10 hours ago

    London, United Kingdom Claibon Full time

    Night Concierge required at this large, modern residential development in Canary Wharf. As the Night Concierge you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the development and will be the first and main point of contact for all queries. Your key day-to-day duties...