Part Time Evening Receptionist(Term Time Only)

2 weeks ago

Wokingham, United Kingdom Berkshire Music Trust Full time

**Job description**

This role commands excellent benefits including local government pension and employee discounts.
- Managing the safe arrival and departure of all visitors to music centres including staff, students and parents ensuring safeguarding procedures are adhered to at all times.
- Ensuring the Music Centre is running smoothly and that fire safety and first aid procedures are followed, working with the relevant Music Centre Development Manager(West) and Music Centre Coordinator.
- Ensuring excellent customer service to students, parents and visitors

Berkshire Music Trust’ primary customers include parents, children, schools, wider community music and Early Years’ group

**Principal responsibilities**

**1.**Ensure all students and visitors sign in and out of the Music Centre

**2.**Set rooms ready for teaching (before and after) where necessary

**3.**Report student absences to teaching staff

**4.**Ensure the Music Centre is tidy and equipment stored away when Music Centre activities come to a close

**5.**Oversee evacuation of the Music Centre in emergency situations e.g. fire

**6.**Provide first aid in cases of emergency

**7.**Ensure the safeguarding of children is paramount and that the safeguarding procedure is properly followed at the Music Centre at all times

**8.**Support the Music Centre Development Manager (West) on health and safety and safeguarding required. Ensure a first aid trained member of staff is available whenever the centre is open.

**9.**Work closely with your line manager and the Customer Services Manager to ensure a good quality customer service provision

**10.**Assisting with the administration activities of the Music Centre, including but not restricted to, waiting list management, admissions/enrolments, timetabling of students, general enquiries, customer complaints, ensemble progressions (junior to senior levels) and correspondence to parents regarding events

**12.**Any other duties commensurate with the post that may be assigned by the CEO

**Skills and Abilities**
- Excellent customer service skills
- Strong communication and interpersonal skills
- Excellent telephone manner
- Trained as Fire Marshall and First Aider
- Highly organised with the ability to multi-task
- Experience in dealing with customer enquiries
- Able to work independently and with initiative
- Able to create and maintain positive relationships with internal and external customers
- Knowledge of providing support to customers
- Knowledge of dealing with sensitive/ confidential matters
- Able to work additional hours as may be required
- Flexible approach to work

Barring Service (DBS) check. Berkshire Music Trust takes the responsibility of child
protection very seriously and checks the suitability of staff and volunteers to work with children. Berkshire Music Trust is an equal opportunities employer.

**Job Types**: Permanent, Part-time

**Salary**: £12.63per hour

**Benefits**:

- Company pension
- On-site parking

Work Location: In person

Expected start date: November 2025

**Job Type**: Part-time

Pay: £12.63 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person

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