Technical Support Engineer
3 days ago
**Key Responsibilities**
Technical Support Engineer to join a fast paced and challenging AWS focused technical team as we growing our Cloud teams across the US, Europe and APAC region. In support of that mission, we are seeking Technical Support Engineers with AWS experience.
- We are looking for eager individuals who love debugging and solving technical problems throughout a technology stack, to join our team and help deliver amazing capabilities to market.
- You are responsible for diagnosing, troubleshooting, and debugging complex software, file system or network systems in an AWS environment.
- You are responsible for reporting design, reliability and maintenance problems or bugs to engineering teams located across the globe.
- Collaborate with or escalate cases with other Technical Support teams and/or Escalation Engineers when the problem falls out of your specific area of expertise in order to most quickly facilitate solutions for customers.?
- Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise.?
**Education & Experience**
- Ideally a minimum of 3-5 years of experience in technical fields such as Tier 2/Tier 3 support services.
- Clearly identifiable Amazon Web Services (AWS) experience.
- Understanding of some of the following topics and troubleshooting: Storage and networking
infrastructure, Windows and Linux file services CIFS/SMB), AWS console, compute, storage,
networking and debugging tools.
- Excellent interpersonal communication and customer service skills are needed in order to work successfully with Tier 1 support partners in high stress and/or ambiguous situations.
- Strong aptitude for learning new technologies and understanding how to utilize them in a
customer-facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem solving.
Please click the link below to apply, or alternatively send an up-to-date CV to
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