Customer Service Advisor

2 days ago

Bellshill, United Kingdom Anglo Pacific International Full time

Anglo Pacific is London's leading Shipper of furniture and personal effects to the worldwide destinations. We are a young, vibrant company who are seeking a dynamic, self-motivated, articulate and well-presented individual who will play a pivotal role in the Company's continuing growth. We don’t need experience, but we do need a proactive and positive outlook with a willingness to provide excellent customer service - from whatever experience you have. The role based in Wembley office is for a full-time **Customer Service Advisor (Move Manager) **to join their very busy removals sales department. You will be ‘hands on’ in this fast moving environment and this will suit someone that has an interest in world geography.

**JOB PURPOSE**:
To finalise Sea, Courier, Air and Road shipments to destinations worldwide and support the Removals Sales Department as required.

**RESPONSIBILITIES**:

- To input Sea, Courier, Air and Road shipments to destinations worldwide
- Inputting client information onto our Management System
- Filing inventories/ customs forms electronically and checking scan quality
- Ensuring clients have completed the correct forms and adhered to restrictions for the relevant customs authority
- To obtain payment for shipments
- To maintain storage files and obtain payment
- To maintain control of all unshipped consignments and move to storage as required
- Issuing invoices to customer
- Liaise with clients re Invoice dispute and provide resolutions
- Maintain confidentiality and discretion
- Answering calls from external and internal customers within 5 rings
- Liaising with courier companies, destination shipping agents and our warehouse and export teams playing your part to ensure our customers shipping process runs smoothly

**SKILLS, KNOWLEDGE & EXPERIENCE**:

- First class communication skills, both written and verbal
- Excellent organisational skills and time management
- Excellent telephone manner
- Excellent computer skills especially with Microsoft Word, Excel and Outlook
- Adaptable to the various tasks required
- Well presented, reliable and punctual
- Experience in a high volume Admin, Invoicing or Accounts role would be advantageous
- All training and support will be given to help succeed and flourish within this key department

**How to apply**:
If you feel have the skills and experience to become our Move Manager please click ‘apply’ now -we’d love to hear from you

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bellshill, G71 7EE: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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