O2 Store Manager

JAR Communications T/A Virgin Media O2 is seeking a Store Manager in Hitchin, England, United Kingdom. Please take a moment to read the job post below if you are interested: **Our Story** O2. Virgin Media. Two of the biggest brands in the UK, Thes brands operate together under the JAR Communications store umbrella. Working with 2 great brands places us as a "customer champion" able to offer incedible value and experience for everyone thatwalks into our stores. JAR Communicatiobs is a franchise of Virgin Media O2, with store locations in Herfordshire and Suffolk, and an outbound customer call centre in and around the Hertfordshire are.. Staying connected to each other is more important than ever. At JAR Communicarions, at JAR Communications we place the customer and our people at the very heart of everything we do to ensure we enable those connections each and every day. **Our Culture** Our culture forms the heartbeat of what we do, and our values have been shaped directly by our team. We care about the things that matter at home and at play, so that we can all be our best at work. **Our Values** THANKS - We say a simple but often under appreciated "Thank you" for our teams efforts and our customers business - Never neglecting the power of appeciation. CELEBRATE - We celebrate our success as a business, we celebrate individuals and we learn from all successes. BRAVE - We are bold in our decision making and have courage in our convctions, always wih the customer and people "win" in mind. REAL - Transparent and always explain the decision making process and involve our people in this. **Your Role** JAR Communicatiosnb are seeking a Store Manager to take charge of one of Virgin Media O2 stores located in Hitchin. Your job is to help create a high performing, motivated and engaged team through leading, coaching and inspiring. You will encourage teammembers to love the job they do and make sure they are having great conversations with our customers to understanding their needs using Leap, so they sell the right product and service to them. Making every day better for our customers through personal experiencesthat count. You will also manage individual’s performance and develop the team to achieve and improve on business targets, store standards and compliance. You will look for ways to make sales soar, drive efficiencies and be an inspirational leader and rolemodel to the team. **Key Responsibilities** - Leading your team brilliantly with passion and drive and a growth mindset. - Ensuring your store consistently delivers an extraordinary customer service/experience. Building trust and making every single day better through personal experiences that count. - Achieving performance targets and other measures as set by the business. - Delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours. To help and grow talent and succession within the store. - Supporting the Store to drive productivity and efficiency in line with budgets and guidelines, using commercial reporting to maximise profit & revenue within the store. - Driving in store engagement to grow a high performing team, through effective leadership behaviours. - Building a schedule using identified business data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to maximise productivity and deliver store rotas in an effective and timely manner. - Ensuring store is adhering to key compliance requirements in relation to store standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts. - Identifying talent within the team and driving development. - Working with your team to take ownership of the store appearance - taking pride in where you work. - Exploring internal and external opportunities to grow revenue year on year. **Skillset** - Someone who takes full accountability for themselves and their team’s performance. - Some who has worked in a fast-paced environment previously, not necessarily Retail, who is motivated to work to targets and deadlines. - Someone who takes the lead, encourages and develops teams to be high performing and brings their team on a journey. - Strong coaching skills. - The ability to provide support, training and development for the team. - A great communicator. - Someone who can be agile, who can change and adapt to suit business needs. - Commercial acumen. - Someone who understands the importance of delivering great customer experiences, the awareness of a customer centric culture. Putting the customer first in everything that we do. - Someone who has an interest in technology and mobiles. **The Reward** - OTE £30k+ per annum approximate. - Basic Salary of £24,660 per annum, plus a monthly performance related bonus depending on store performance - Bespoke individual employee tariff for O2 Handset, Tablet and Watch contracts, and for home Virgin Media connections. - 60 Friends and Family discounts for VM/O2 Products. - 28 Days paid Annual Leave. - Full access at no cost to LinkedIn Learning. - Access to the perk box app - saving people ££££ at many top retailers and services and some free perks too