Referral Management Centre

6 days ago

Preston, United Kingdom Blueboard Care Services Full time

A Referral Management Centre (RMC) job description typically involves receiving, processing, and managing patient referrals from healthcare providers, ensuring accurate allocation to appropriate specialists or services within a healthcare system, while also tracking waiting times, coordinating appointments, and communicating updates to both patients and referring clinicians. Key responsibilities of an RMC staff member may include:

- **Referral intake**:Receiving patient referrals via electronic or paper systems, verifying patient details, and checking eligibility for specific services.
- **Clinical Triage**:Assessing the urgency and complexity of referrals, identifying appropriate specialists or clinics based on patient needs.
- **Appointment scheduling**:Booking patient appointments with designated healthcare providers within appropriate timeframes, managing waiting lists.
- **Data management**:Maintaining accurate patient records within the referral management system, including referral details, appointment information, and communication updates.
- **Communication**:Contacting patients to confirm appointments, provide updates on wait times, and address any queries.
- **Provider liaison**:Communicating with referring healthcare providers to clarify referral details, discuss patient needs, and inform them of appointment schedules.
- **Quality assurance**:Monitoring referral processing times, identifying potential issues, and ensuring adherence to established guidelines.
- **Reporting**:Generating reports on referral volume, waiting times, and service utilization for management analysis.

Required skills and qualifications:

- Excellent communication and interpersonal skills to interact with patients, healthcare providers, and administrative staff.
- Strong organizational skills to manage a high volume of referrals and appointments efficiently.
- Familiarity with medical terminology and healthcare procedures to accurately assess referral needs.
- Proficiency in using electronic health records and referral management systems.
- Attention to detail to ensure accurate data entry and patient information.

Different RMC roles may exist depending on the healthcare system, including:

- **Referral Coordinator**: Primarily responsible for receiving, processing, and allocating referrals.
- **Clinical Triage Nurse**: Utilizes clinical knowledge to assess referral urgency and allocate patients to appropriate specialists.
- **Appointment Scheduler**: Focuses on scheduling patient appointments within the RMC system.
- **Referral Management Supervisor**: Oversees the overall operation of the RMC, ensuring efficiency and quality standards.

**Job Types**: Full-time, Part-time, Permanent

Pay: £33,151.00-£35,151.00 per year

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Flexible language requirement:

- English not required

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Night shift
- Weekends only

**Language**:

- English (preferred)

Work Location: In person

  • Referral Booking Centre Team Leader

    4 days ago

    Preston, United Kingdom CHEC Full time

    Are you a team leader who enjoys a challenge and would like to be part of something special? Community Eyecare (CHEC) are the largest provider of community ophthalmology services in the UK. Established in 2012 as a provider of NHS eyecare outside the hospital setting, the organisation has grown rapidly as the largest provider of community eyecare in...

  • Deputy Centre Manager

    5 days ago

    Preston, Lancashire, United Kingdom Foundation Recruitment Full time £30,000 - £50,000 per year

    Job Description Are you currently a Retail Facilities Manager or Shopping Centre Operations Manager with a passion for customer service delivery? Do you enjoy leading teams from the front and delivering beyond expectations?We are recruiting a Deputy Centre Manager at St. George's Shopping Centre, a thriving scheme in the heart of Preston and home to over 70...

  • Housing Management Project Worker

    2 weeks ago

    Preston, United Kingdom Foxton Housing Management Team Full time

    **What we offer** 28 days annual leave plus additional bank holidays rising to 30 days after 5 years. Additional days leave for your birthday Health Plan - claim expenses back for dentist, prescriptions, optical, treatments plus others Discount on retail stores and travel/Blue Light Card Sick Pay Company Pension Free Parking Casual Dress On going...

  • Delivery Centre Support Worker

    6 days ago

    Preston, United Kingdom Lancashire County Council Full time

    Salary £23,152 - £23,893 Per Annum | Permanent, Full Time 37 Hours Per Week | Preston | Pay Award Pending **International Sponsorship **- this role is **not **open to international sponsorship **Delivery Centre Support Worker** **Early Help - Preston District** Children and Family Wellbeing Service (CFW) have some exciting opportunities to become a...

  • Housing Management Project Worker

    1 week ago

    Preston PR, United Kingdom The Foxton Centre Full time £26,000 per year

    What we offer28 days annual leave plus additional bank holidays rising to 30 days after 5 years.Additional days leave for your birthdayHealth Plan – claim expenses back for dentist, prescriptions, optical, treatments plus othersDiscount on retail stores and travel/Blue Light CardSick PayCompany PensionFree ParkingCasual DressOn going trainingMonday -...

  • Off The Streets Project Worker

    1 week ago

    Preston, United Kingdom The Foxton Centre Full time

    **37 hours per week** **What we offer** **28 days annual leave plus additional bank holidays rising to 30 days after 5 years.** **Additional days leave for your birthday** **Health Plan - claim expenses back for dentist, prescriptions, optical, treatments plus others** **Blue Light Card** **Discount on retail stores and travel** **Sick...

  • Information Governance

    4 days ago

    Preston, United Kingdom Great Eccleston Health Centre Full time

    Job summary An exciting opportunity has arisen for a highly motivated individual to join our friendly management team. If you are looking for a part‑time role in a friendly rural location, we may have the ideal position for you. The position is for 30 hours per week, with days and times to be confirmed at interview. Main duties of the job The Information...

  • Multi-Sensory Centre Deputy Manager

    6 days ago

    Preston, United Kingdom Creative Support Full time

    We are looking for an enthusiastic, organised and practical individual to join our team at Space, a multi sensory centre, working to enable carers to use the sensory facilities to gain the maximum benefit for children and adults with additional needs.This role is for Maternity Cover and would be for a minimum of 9 months (with a possible extension to 12...

  • Multi-Sensory Centre Deputy Manager

    3 weeks ago

    Preston, United Kingdom Creative Support Ltd Full time

    We are looking for an enthusiastic, organised and practical individual to join our team at Space, a multi sensory centre, working to enable carers to use the sensory facilities to gain the maximum benefit for children and adults with additional needs. This role is for Maternity Cover and would be for a minimum of 9 months (with a possible extension to 12...

  • Contact Centre- Pensions Administrator

    1 week ago

    Preston, United Kingdom Local Pensions Partnership Full time

    Preston **Contact Centre - Pensions Administrator**: **Location**:Preston** **Job Ref**:CC012025** **Function**:Pensions Helpdesk** Customer Service Advisor - Pensions Contact Centre Hybrid Working with 2 days in Preston, Lancashire Do you have first class customer service skills? Want a role with no weekend, late nights, or Bank Holidays? Work for a...